Interner Kundenbetreuer Retail (m/w/d) job opportunity at CHEP.

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DateMore Than 30 Days Ago bot
CHEP Interner Kundenbetreuer Retail (m/w/d)
Experience: General
Pattern: full-time
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loacation Cologne, North Rhine-Westphalia, Germany, Germany
loacation Cologne, North..........Germany

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.   What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our  Hybrid Work Model . Job Description Als empathischer und analytischer Ansprechpartner unterstützt Du in erster Linie unsere internen Retail Account Manager bei der Bearbeitung von externen Kundenanfragen aus dem Handelsbereich. Deine Mission: Bearbeitung von Kundenanfragen mit einem Fokus auf exzellentem Kundenservice Proaktiver Aufbau von Kundenbeziehungen Analyse von Unregelmäßigkeiten in Kundendaten und Durchführung von Maßnahmen zur Qualitätsverbesserung Kritische Überprüfung und Optimierung bestehender Prozesse mit dem "Blick von Außen" Überwachung von Kunden-KPIs/ Kennzahlen Unterstützung bei internen und zentral verwalteten Anfragen Überwachung und Unterstützung unserer externen Call Center   Dein Background: Abgeschlossene kaufmännische Ausbildung, sowie idealerweise Erfahrung mit dem Bereich Lebensmitteleinzelhandel/ LEH Studium ist von Vorteil, aber kein Muss Erste Erfahrung im B2B Kundendienstumfeld (persönlich oder virtuell) ist wünschenswert Teamfähigkeit und gegenseitige Unterstützung - wir arbeiten bei CHEP immer als Team, um unsere Ziele zu erreichen Hohes Maß an Kundenorientierung - Kundenzufriedenheit steht im Mittelpunkt Gute analytischen Fähigkeiten und ein Händchen für Zahlen Sehr gute Kommunikationsfähigkeiten in Wort und Schrift Gute Kenntnisse in MS Office; Salesforce und SAP können wir Dir beibringen, falls Du diese noch nicht mitbringst Fließende Deutsch- und gute Englischkenntnisse sind ein Muss, weitere europäische Sprachen sind von Vorteil   Das bieten wir Dir: Flexibles Hybrid-Arbeitsmodell Workation Optionen – arbeiten auch mal aus dem Ausland Wettbewerbsfähiges Gehalt plus einer jährlichen Bonuszahlung (basierend auf dem persönlichen und Unternehmens-Erfolg) 30 Tage Jahresurlaub plus 3,5 zusätzliche arbeitsfreie Tage (Weihnachten, Silvester, ½ Weiberfastnacht sowie Rosenmontag) Teilnahme am globalen Brambles-Aktienprogramm, mit der Möglichkeit zur Verdopplung der Aktien durch das Unternehmen Betriebliche Altersvorsorge 50% Fahrtkostenzuschuss für öffentliche Verkehrsmittel 3 Tage pro Jahr, die für freiwillige Projekte genutzt werden können (Volunteering) Weitere Vorteile wie z. B. Company Bike, Kinderbetreuungszuschuss, Urban Sports Club, zahlreiche Vergünstigungen durch Corporate Benefits und mehr ...   Remote Type Hybrid Remote Skills to succeed in the role Account Management, Adaptability, Customer Engagement, Customer Journey Analysis, Customer Satisfaction, Data Analytics, Data Integrity, Empathy, Experimentation, Issue Management, Process Improvements, Relationship Management, Root Cause Analysis (RCA), Taking Ownership, Teamwork, Understand Customers We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

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