Support Desk Technician I job opportunity at First Financial Bank.

Home Jobs In United States Of America Tag: Job Support Desk Technician I position at First Financial Bank


DateMore Than 30 Days Ago bot
First Financial Bank Support Desk Technician I
Experience: 6-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation IN - Greensburg - State Road 3 Bypass, United States Of America
loacation IN - Greensbur..........United States Of America

We do the right things, right now.  We do them in a way that is relevant to our clients.  Become a part of our history as it continues to be written!  If you are interested and qualified for this role, we invite you to apply. The Support Desk Technician provides Tier 1 Technical Assistance and Support to all internal employees with a goal of first level resolution. You are hands-on, creating documentation and providing direct end-user support for all hardware and software present in the environment. You provide exceptional 1:1 customer service, while also championing the utilization of available self-service options to maximize support efficiency. Essential Functions/Responsibilities Expert knowledge of processes and procedures related to position Requires little to no direction for normal day to day activities Leader in documentation development / maintenance Responsible for leading new hire training efforts Provides guidance and assistance to level 1 and level 2 technicians Imaging and configuring PCs as necessary to assist Desktop Services Identifies potential opportunities to increase efficiencies and automate processes Special project tasks as assigned Promptly action requests/incidents submitted through the self-service portal Active member of the IT support call queue Consistently meet all request/incident SLAs, striving to achieve first contact resolution Utilize the service ticket system to accurately document each customer interaction, including detailed notes and resolution. Account maintenance such as resetting forgotten or expired passwords Remotely troubleshoot remote printer issues Have knowledge of and support the various business applications used across the environment Support employee BYOD cellular devices, including both iOS and Android Remotely troubleshoot and support banking center equipment, including but not limited to currency discriminators, cash recyclers, check scanners, etc. Provide Level 1 support for Windows end-user computing environment Fulfill software requests by leveraging SCCM Assist associates with hardware, software and access requests Submit service requests to contracted service providers Adhere to all required security and identification policies and or procedures When necessary, efficiently escalating tickets to appropriate teams Create and maintain IT and end-user knowledge base documentation Participate in after-hours on-call rotation Other duties as assigned Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job 3 – 6+ years experience supporting current operating systems, software, printers, desktop/laptop PCs Advanced experience with Windows based PCs Must possess extraordinary Customer Service skills. Exceptional communication skills (oral and written) Ability to work independently or as a team Ability to work in a location that is geographically disperse or remote from other team members or associates Exceptional Documentation skills Expectational analytical and problem-solving abilities Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. Advanced knowledge of iOS and/or Android platform Extensive experience troubleshooting hardware. Ability to efficiently diagnose and resolve issues with a high level of complexity Extensive experience troubleshooting advanced network, software, printing problems General Knowledge of Active Directory Basic knowledge and use of Microsoft SCCM Other duties as assigned Preferred Knowledge and Skills Associates Degree and/or relevant technical certifications Prior IT Support experience in financial services environment Prior experience in a call center environment ITIL technician experience in the ServiceNow platform. Basic MDM (mobile device management) administration experience Level of Complexity and Scope Degree of Independence and Decision-Making Medium degree of decision making when escalating issues Required Supervisory Responsibilities N/A Physical Requirements Frequently sits and stands Occasionally walks and drives Frequently lifts and carries up to 20 lbs Occasionally lifts and carries up to 50 lbs Compliance Statement The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements. Development and Training Pay Range - $19.47/hr to $23.56/hr Benefits We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide .  Incentive Eligibility All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions. It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E-Verify Employer.

Other Ai Matches

Consumer Banker IV (Troy) Applicants are expected to have a solid experience in handling Job related tasks
Sr Commercial Relationship Manager I Applicants are expected to have a solid experience in handling Job related tasks
Consumer Banker Co-Op (45th Street, Highland, IN) Applicants are expected to have a solid experience in handling Highland, IN) related tasks
Marketing Coordinator, OSF Hybrid Applicants are expected to have a solid experience in handling OSF Hybrid related tasks
System Administrator II Applicants are expected to have a solid experience in handling Job related tasks
Consumer Banker III (Oakley) Applicants are expected to have a solid experience in handling Job related tasks
Consumer Banker II (Cornerstone) Applicants are expected to have a solid experience in handling Job related tasks
Consumer Banker I (Seymour) Applicants are expected to have a solid experience in handling Job related tasks
Commercial Associate Relationship Manager Applicants are expected to have a solid experience in handling Job related tasks
Mortgage Loan Originator Applicants are expected to have a solid experience in handling Job related tasks
Part Time Consumer Banker I (Centerville Place) Applicants are expected to have a solid experience in handling Job related tasks
CRA Mortgage Loan Originator Applicants are expected to have a solid experience in handling Job related tasks
Senior Relationship Manager - CRE Great Lakes Region Applicants are expected to have a solid experience in handling Job related tasks
Sr Commercial Relationship Manager II Applicants are expected to have a solid experience in handling Job related tasks
Fraud Investigator II Applicants are expected to have a solid experience in handling Job related tasks
CRA Mortgage Loan Originator Applicants are expected to have a solid experience in handling Job related tasks
Yellow Cardinal M&A - Investment Banking Associate Applicants are expected to have a solid experience in handling Job related tasks
Wealth Advisor II Applicants are expected to have a solid experience in handling Job related tasks
Financial Center Manager (Hobart) Applicants are expected to have a solid experience in handling Job related tasks
Wealth Advisor III Applicants are expected to have a solid experience in handling Job related tasks
Managing Director, Investment Banking at Yellow Cardinal Applicants are expected to have a solid experience in handling Investment Banking at Yellow Cardinal related tasks
Consumer Banker III (North Manchester) Applicants are expected to have a solid experience in handling Job related tasks
Loan and Equipment Finance Processor (Summit Funding Group) Applicants are expected to have a solid experience in handling Job related tasks