Process Analyst, Commercial Experience Service Delivery job opportunity at Diageo.

Home Jobs In India Tag: Commercial Experience Service Delivery Process Analyst, Commercial Experience Service Delivery position at Diageo


DateMore Than 30 Days Ago bot
Diageo Process Analyst, Commercial Experience Service Delivery
Experience: 4-years
Pattern: full-time
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Commercial Experience Service Delivery

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degreeHigh School (S.S.C.E)
loacation Bangalore, India, India
loacation Bangalore, Ind..........India

Job Description : Job Title: Process Analyst, Commercial Experience Service Delivery About the Function:  O ur Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our busines s. W ith a team of over 2,000 dedicated and hard-working people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila. Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and encouraging culture. About the team: (TE) About the role: Dimensions The role is responsible for a specific process across DBSI served markets. Market Complexity:  This Customer Service role operates within a very sophisticated and evolving network with the following dimensions: Over 60 million actual cases pa in 7 in-house plants with 45 packaging lines and external plants to handle Financial  Cash Cycle deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base. Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year. Purpose of Role:  Key contributor to the effective service delivery by the E2EC processes to its business partners. Customer experience Analyst is responsible for customer supply claim and Rejected claim resolutions. Co-ordinates pro-actively with the customers, commercial and markets of Australia region. Collaborates within the Plan & Move team to ensure no delays & the customer are highly delighted with the service provided. Documents are sent to the customer’s within the stipulated time to avoid any penalties or charges imposed by the customs. Be the first point of contact for critical issues Be the SPOC for the Customer service team in helping the team to complete the job Help the Team Lead and Manager with data requirement Role Responsibilities: Diageo Capabilities: The role has no direct reports. The role holder should display the appropriate Diageo capabilities, specifically: Be authentic – it is crucial that the role holder has the ability to manage and maintain great relationship with a variety of key stparticipantsnd can adapt their style to suit a diverse customer base. Find solutions – the ability to analyse situations and find solutions to issues is a prerequisite for this role coupled with a deep understanding of how the business operates Consistently deliver great performance – the role holder must be a self-starter and have strong prioritisation skills, staying focused on what business outcomes need to be delivered.  They must channel their energy into finding solutions and demonstrate brilliant execution in all aspects of the role   Top 3-5 Accountabilities: Supply claim management: a. Damages/wrong stock/outdated stock Delivery b. Damages at Delivery c. Short Delivery on Receipt Rejected claim management: a. Rejected supply b. Rejected pricing Reporting a. Centralized report to warehouse & transport b. Supply claim dashboard update c. Claims report to market d. Price claims resolution for GT Market e. Tier meeting/Daily status call with staekholders Experience / skills required: Qualifications and experience: Basic degree Qualification in finance or equivalent proven experience Essential Fluent English Desirable: Claims management , OTC, Customer Service and excel experience Approx 4+ year experience in a relevant field Supply claims knowledge is an added advantage 1) Proactive 2) Take complete ownership of the process 3) Excellent Communication 4) Stake holder leadership skills 5) Provide speedy resolution to an issue 6) Be flexible Barriers to Success in Role (Optional): Inability to build strong relationships Inability to work as a team Poor engagement skills with key stakeholders Poor communication skills Poor attention to detail Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one. Flexible Working Options:  ·       APAC timings – 3:30am – 12:30pm (at present) but be flexible for working hours Office based with minimal travel ·       As this role has a strong internal customer focus this cannot be managed successfully on a part-time basis. Rewards & Benefits Statement: (TE) Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you.  If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. Worker Type : Regular Primary Location: Bangalore Karle Town SEZ Additional Locations : Job Posting Start Date : 2025-09-24

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