Process Analyst, Commercial Experience Service Delivery job opportunity at Diageo.

Home Jobs In India Tag: Commercial Experience Service Delivery Process Analyst, Commercial Experience Service Delivery position at Diageo


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Diageo Process Analyst, Commercial Experience Service Delivery
Experience: General
Pattern: full-time
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Commercial Experience Service Delivery

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loacation Bangalore, India, India
loacation Bangalore, Ind..........India

Job Description : Job Title Process Analyst, Commercial Experience Service Delivery About the Function: Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are essential to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila. Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture. About the Role Purpose of Role: The Customer Service Advisor is the first point of contact for customers, incl EDI customers, IMC’s, 3rd party service providers (warehouse) and ABSC teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle. Responsible for delivering high-level customer service and ensuring on time, in full shipments. To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.  To contribute ideas, energy, enthusiasm and support to the continuous improvement of the „Cash Cycle” process. To ensure that internal control procedures are strictly adhered to. Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensures that Key performance Indicators are reaching the target. Logistics Advisor tasks can also be relevant in specific markets ( eg. Proactively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc..) Diageo Global objective is to provide excellent customer service to improve customer satisfaction outside and inside Diageo, and to ensure smooth transition of new EDI customers. Diageo Capabilities: Excellent interpersonal and communication skills with stakeholders Deliver on promises Accuracy and attention to details Looking for and responding to feedback Good knowledge of customers and market specifics Generating ideas for issue resolution and service improvement Positive ‘can do’ attitude Taking ownership for resolution, escalates where necessary Ability to build great relationships with customers Understand and comply with controls in own area Good team player                                                                                                        Top 3-5 Accountabilities: ·       Order management, including EDI ordering ( Idoc corrections, issue resolution for EDI related problems) ·       Handling all incoming customer queries and requests ·       Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment ·       Being responsible for proper communication between Diageo and customers ·       Maximising customer satisfaction level and order entry accuracy Qualifications and Experience Required: Essential Fluent English Strong interpersonal and communication skills Strong MS Office knowledge Very strong customer service attitude Desirable College or university Degree System skills (SAP knowledge) Having an overview of market and customer specifics Barriers to Success in Role (Optional): Insufficiently open-minded and not flexible Lack of CRM and accuracy Not sufficient language capabilities Inability to work as a part of a team Rewards & Benefits Statement: (TE)   Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you collect this information when you submit your application. Worker Type : Regular Primary Location: Bangalore Karle Town SEZ Additional Locations : Job Posting Start Date : 2025-11-10

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