Heavy Duty Truck Mechanical/Electrical Service Consultant - Troy, MI job opportunity at DXC Technology.

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DateMore Than 30 Days Ago bot
DXC Technology Heavy Duty Truck Mechanical/Electrical Service Consultant - Troy, MI
Experience: General
Pattern: full-time
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loacation USA - MI - TROY, United States Of America
loacation USA - MI - TRO..........United States Of America

Job Description: This position is in support of the Cummins Client to provide technical product support for Meritor heavy duty truck components. Responsibilities include technical troubleshooting, warranty adjudication, product support and customer support related to contacts from the Customer’s clients and Customer personnel involving customer products, and processing product warranty claims. Representatives provide technical support and warranty adjudication on heavy truck systems for an industry leading customer assistance call center.  This position is client facing and spends much time interacting with the client's North American Field Operations as well as providing specialized mechanical/technical support and warranty adjudication for the following product lines to repair facility networks throughout North America (U.S. and Canada). The position also includes the processing and verification of warranty claims. Training would be provided on all products and software used in daily tasks. These heavy truck systems include heavy duty drive axles, electric drive systems, front non-drive and drive steer axles, wheel end, drum and disc brakes, air brakes, hydraulic braking components, transfer cases, trailer suspensions, trailer axles, tire inflation and EV systems as examples. Qualifications Include: Candidate must possess a strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge Candidate must have strong spatial relationship skills Must be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components, candidates must also have a strong background in electrical troubleshooting, strong understanding on wiring schematics and electrical diagnostic principles, and practical application experience. Must be able to communicate diagnostic information over the phone in a clear and concise manner Strong computer and typing skills preferred Exceptional attention to detail and documentation skills Time management and multitasking ability Strong problem-solving skills Ability to work well within a team Exceptional customer service skills as this contact center is responsible for the vast majority of interacting with the client’s customers on a daily basis   Automotive work experience to include hands-on mechanical and/or electrical product experience is required (Axles, brakes, drivelines, transmissions, trailer products, transfer cases, wheel-ends, and electrical experience as examples) Education requirement:  A college degree in the automotive or heavy-duty trucking industry from accredited colleges and universities is preferred Client places heavy emphasis on practical experience and certifications to include ASE Automotive and Heavy Truck certifications Candidates should possess a working mechanical knowledge of Class 7 and 8 “Over the Road Trucks.” Work Environment: This position is considered hybrid with a requirement of 3 days on-site in Troy, Michigan. Further Incentives: Employees are provided a 6-8 week training on mechanical and electrical automotive troubleshooting, support, and maintenance that serves not only as the foundations of the role, but a continued education for your career. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below . We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the   Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via   email . Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available   here .

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