Service Desk - Level 1 Agent Support job opportunity at DXC Technology.

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DateMore Than 30 Days Ago bot
DXC Technology Service Desk - Level 1 Agent Support
Experience: 1-years
Pattern: full-time
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degreeAssociate
loacation SAU - RIYADH, Saudi Arabia
loacation SAU - RIYADH....Saudi Arabia

Job Description: Service Desk - Level 1 Agent Support Role Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, Modern Device Management, Intelligent Collaboration, IT (HW&SW) Asset Management Services, Field Services and Technical Service Desk. provide first-tier support for IT service requests and incidents through the ServiceNow platform. Responsibilities Handle incoming requests and incidents via phone, email, and chat. Log and categorize issues in ServiceNow accurately. Perform basic troubleshooting and escalate unresolved cases. Provide users with timely updates and resolution guidance. Maintain documentation and adhere to defined SLAs. Offer foundational technical support in infrastructure services, providing assistance in routine tasks. Participate in basic monitoring and routine ServiceNow - Level 1 Agent Support - Analyst II Role Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, Modern Device Management, Intelligent Collaboration, IT (HW&SW) Asset Management Services, Field Services and Technical Service Desk. provide first-tier support for IT service requests and incidents through the ServiceNow platform. Responsibilities Handle incoming requests and incidents via phone, email, and chat. Log and categorize issues in ServiceNow accurately. Perform basic troubleshooting and escalate unresolved cases. Provide users with timely updates and resolution guidance. Maintain documentation and adhere to defined SLAs. Offer foundational technical support in infrastructure services, providing assistance in routine tasks. Participate in basic monitoring and routine troubleshooting of infrastructure systems. Collaborate with team members to address infrastructure challenges and daily operational tasks. Develop and improve technical skills through on-the-job experience. Show eagerness to learn and gain expertise in infrastructure services. Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: Bachelor's degree in a relevant field or equivalent combination of education and experience Typically, 1+ years of relevant work experience Proven experience in infrastructure technology analysis Basic understanding of IT service desk processes. Familiarity with ServiceNow or similar ticketing tools is a plus. Customer-focused, with a helpful and professional attitude. Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus" troubleshooting of infrastructure systems. Collaborate with team members to address infrastructure challenges and daily operational tasks. Develop and improve technical skills through on-the-job experience. Show eagerness to learn and gain expertise in infrastructure services. Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: Bachelor's degree in a relevant field or equivalent combination of education and experience Typically, 1+ years of relevant work experience Proven experience in infrastructure technology analysis Basic understanding of IT service desk processes. Familiarity with ServiceNow or similar ticketing tools is a plus. Customer-focused, with a helpful and professional attitude. Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus" At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available   here .

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