Sr Analyst II Project Management job opportunity at DXC Technology.

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DateMore Than 30 Days Ago bot
DXC Technology Sr Analyst II Project Management
Experience: 12-years
Pattern: full-time
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loacation IND - AP - HYDERABAD, India
loacation IND - AP - HYD..........India

Job Description: Key Responsibilities Critical Incident Management Act as the Major Incident Manager for high-priority incidents, ensuring quick triage, resolution coordination, and stakeholder communication. Drive war-room/bridge calls, engage the right SMEs, and apply AI/automation for triage and RCA acceleration. Provide timely, executive-level updates and post-incident summaries. Problem Management Lead proactive and reactive problem investigations, trend analysis, and RCA documentation. Establish permanent fixes, preventive measures, and knowledge articles to avoid recurrence. Collaborate with engineering and operations teams to strengthen resilience and stability. Service Operations Management Knowledgeable in other ITSM processes: Change, Release, Request Fulfillment, and Knowledge Management. Ensure SLA/OLA adherence, continual improvement, and governance across IT services. Full Stack Service Management Collaborate with Apps, Infra, Cloud, DevOps, and security teams for end-to-end service visibility . Monitor capacity, performance, and availability metrics for both infra and applications. Enable proactive detection and predictive operations via observability and AIOps platforms. Automation & AI Enablement Embed AI/ML into workflows for triage, RCA, and predictive incident management. Implement automation, runbooks, and self-healing playbooks to reduce MTTR. Continuous Improvement Apply Lean practices to eliminate waste, standardize workflows, and benchmark process performance. Drive service reviews, RCA learnings, and proactive problem prevention strategies. Stakeholder Engagement Provide executive-ready reporting on critical incidents, problem trends, and service health. Partner with business stakeholders to translate operational data into actionable strategies. Primary Skills Critical Incident Management – managing end-to-end lifecycle of P1/P2 incidents, rapid triage, war-room leadership, stakeholder communications, RCA input. Problem Management – root cause analysis, trend analysis, permanent fix enablement, and preventive measures. Required Skills & Qualifications Bachelor’s degree in Computer Science, IT, or related field. 8-12 years of experience in IT Service Management / IT Operations with direct expertise in Critical Incident Management and Problem Management . Strong knowledge of ITIL v4 practices; ITIL certification preferred. Hands-on experience with ITSM tools (ServiceNow, BMC Remedy, etc.). Familiarity with observability/automation platforms (ServiceNow ITOM, Splunk, Dynatrace, AppDynamics, AIOps, RPA). Understanding of DevOps, SRE, and cloud service models (AWS, Azure, GCP) . Excellent stakeholder management and communication skills. Preferred Skills Experience with AI/ML-driven operations for incident and problem management. Knowledge of Agile/DevOps delivery models . Exposure to multi-supplier governance and integration . Ability to mentor junior analysts in incident and problem management practices. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available   here .

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