Technical Support Specialist Level 1 - VMware by Broadcom job opportunity at Arrow Electronics.

Home Jobs In Egypt Tag: Job Technical Support Specialist Level 1 - VMware by Broadcom position at Arrow Electronics


DateMore Than 30 Days Ago bot
Arrow Electronics Technical Support Specialist Level 1 - VMware by Broadcom
Experience: 1-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeHigh School (S.S.C.E)
loacation EG-New Cairo, Egypt (Uvenues), Egypt
loacation EG-New Cairo, ..........Egypt

Position: Technical Support Specialist Level 1 - VMware by Broadcom Job Description: Our Story We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs. Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration. What You Will Be Doing at Arrow? Your job as a Technical Support Engineer providing support via email/telephone/remote sessions to our global customers . Working primarily on Broadcom technologies. You will deliver our range of technical support services and investigate any issues with VMware by Broadcom products such as vSphere and more. Provide troubleshooting support to VMware customers via phone, email, and Remote sessions promptly while maintaining a strong customer-first focus throughout the lifecycle of the query. Replicate customer configurations as required to troubleshoot complex errors. Undertake to develop and maintain technical skills in selected products. Undertake training to achieve and maintain accreditation in selected products. Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults. Completely and accurately document all work activity in the customer support tracking system. Demonstrate superb customer service skills, being sensitive to customer concerns whilst confidently managing the interaction. Embrace the team’s culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues. Work collaboratively with Escalation Engineers and colleagues in a fast-paced environment across various teams to ensure the optimum technical solution and advice is provided to the customer.   Who Are We Looking For? The ideal candidate would be someone passionate about Virtualization, networking, storage, and Linux. In this role, you will have the opportunity to acquire lots of new skills, so you must be keen to learn and embrace new technologies and commit to rapid skills development. Therefore, what is essential for us: Excellent English language skills both written and verbal. 0-1 years of experience working in IT customer support or similar roles. Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations. Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment. Team player, able to solve problems and work effectively both within a team and individually as necessary. Flexibility to adapt to changing demands in a technical direct customer-facing role. A thorough understanding of common networking protocols. Knowledge of TCP/IP, routing, switching and related protocols, network environments, and topologies. Familiarity with VMware vSphere, ESXi, and vCenter (concepts only, hands-on is a plus). Understanding of how virtual machines are created, cloned, and managed. Understanding of CPU, RAM, Disk, and Storage types (NAS, SAN, RAID, SSD, HDD). Familiarity with virtual vs. physical storage concepts. Ability to follow standard troubleshooting steps (reboot, log collection, error analysis). Willingness to work outside of normal business hours. Foreign language skills (German, French, or Spanish) would be a plus but not essential. Location: EG-New Cairo, Egypt (Uvenues) Time Type: Full time Job Category: Engineering and Technology

Other Ai Matches

Junior Accounts Payable Accountant with German Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Sr. Cloud Infrastructure Engineer Applicants are expected to have a solid experience in handling Job related tasks
AWS DevOps Lead Applicants are expected to have a solid experience in handling Job related tasks
Workday Configuration Analyst Applicants are expected to have a solid experience in handling Job related tasks
B2B integration (Oracle ERP, SOA, and Azure platforms) -Information Technology Manager I Applicants are expected to have a solid experience in handling SOA, and Azure platforms) -Information Technology Manager I related tasks
Duales Studium: Business Administration Sales / Marketing (m/w/d) 2026 Applicants are expected to have a solid experience in handling Job related tasks
Materials Planning Associate II Applicants are expected to have a solid experience in handling Job related tasks
Product Management Manager Applicants are expected to have a solid experience in handling Job related tasks
Marketing Operations Manager Applicants are expected to have a solid experience in handling Job related tasks
Business Operations Associate II Applicants are expected to have a solid experience in handling Job related tasks
Oracle Developer Applicants are expected to have a solid experience in handling Job related tasks
Credit Analyst Applicants are expected to have a solid experience in handling Job related tasks
Picking Associate Applicants are expected to have a solid experience in handling Job related tasks
Business Development Manager - AI & Datacenter Applicants are expected to have a solid experience in handling Job related tasks
Inside Sales Representative - German Speakers Applicants are expected to have a solid experience in handling Job related tasks
Business Operations Associate II Applicants are expected to have a solid experience in handling Job related tasks
General Ledger Accountant (Reporting team) Applicants are expected to have a solid experience in handling Job related tasks
Senior Corporate Auditor Applicants are expected to have a solid experience in handling Job related tasks
Business Intelligence Analyst Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Inside Sales Representative Applicants are expected to have a solid experience in handling Job related tasks
RPA Developer - UiPath Applicants are expected to have a solid experience in handling Job related tasks
Technical Solutions Engineer (Fortinet) Applicants are expected to have a solid experience in handling Job related tasks