Senior Product Analyst job opportunity at CAE Inc..

Home Jobs In Philippines Tag: Job Senior Product Analyst position at CAE Inc.


DateMore Than 30 Days Ago bot
CAE Inc. Senior Product Analyst
Experience: General
Pattern: full-time
Country:
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degreeBachelor's (B.A.)
loacation Manila, Philippines
loacation Manila....Philippines

About This Role                                                                                                           Provide 1st level customer service and technical support via multiple channels.  Communicates effectively in written and spoken English with co-workers and customers world- wide.  Collaborate with advanced support teams, account managers, implementation, and development resources to meet customer expectations.  Ensure customer needs are met by evaluating issue impact and escalating when necessary.  Act as the lead interface with customers (internal and external) regarding product support.  Demonstrate a strong sense of urgency for sensitive issues.   Develop understanding of the user interfaces to investigate customer queries and issues.  Research and validate application, back-end or technical issues to aid customers in understanding product functionality and outputs.  Commit to delivering the highest level of customer service and satisfaction while demonstrating teamwork, interpersonal skills, and professionalism.  Hold scheduled calls with customers to review case status as needed.  Manage time effectively and prioritize tasks to balance daily responsibilities and technical development.  Engage in other potential work areas within the company as assigned.  Work Schedule   This position is a night-shift role within a 24/7 team environment , with rosters scheduled in advance.  Our Ideal Candidate Has:   Bachelor's degree or equivalent technical experience (required).  Airline Industry background (required).  XML/ SQL/ API/ Server/ Network skills (highly desired).  Experience with Salesforce or other CRM tools.  Professional fluency in written and spoken English.  Excellent telephone manners and customer service skills.  Excellent analytical mindset, strong troubleshooting skills and sense of urgency  Good organizational abilities and readiness to support multiple   Ability to perform efficiently under pressure and manage multiple tasks simultaneously  Strong  teamwork skills and proactive attitude  Effective time management and priority setting skills  Proficiency in managing complex and ambiguous matters  #LI-DP1 Position Type                         Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. Equal Opportunity Employer  CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws. If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.  If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com

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