Customer Service Executive job opportunity at Cencora.

Home Jobs In Lithuania Tag: Job Customer Service Executive position at Cencora


DateMore Than 30 Days Ago bot
Cencora Customer Service Executive
Experience: 3-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Vilnius, Lithuania, Lithuania
loacation Vilnius, Lithu..........Lithuania

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures. Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR.  Join us and make a positive impact on human and animal health. Job Details Responsible for the accurate execution of daily logistics orders and acting as the primary point of contact for standard customer inquiries. The Customer Service Executive ensures that all shipments are booked, routed, and monitored in strict accordance with World Courier & Cencora internal guidelines (SOPs, WIs), ensuring customer satisfaction and adherence to quality standards. Responsibilities: Order Management: Process incoming transport orders via various channels (Manual entry, Customer Portals, or Clinical Trial platforms) into the company Transport Management System (TMS). Routing & Logic: Select the most suitable routing and transport mode (Road vs. Air) based on customer requirements, transit time, and cost-efficiency. Proactive Monitoring: Perform active "Track & Trace" on outbound shipments; identify potential delays in transit and implement corrective actions or escalate to leadership. Communication: Maintain professional communication with customers regarding status updates, delays, and proof of delivery, strictly adhering to local and regional KPIs. Packaging Consultation: Collaborate with the Operations team to select validated packaging solutions appropriate for the temperature range and duration of transport. Compliance Execution: Prepare necessary transport documentation, ensuring adherence to Dangerous Goods (DGR), Live Animal (LAR), and Customs regulations. OK2SEND Preparation: Review broker/consignee greenlight requests and prepare shipments for the final "OK2SEND" approval. Quality Assurance: Utilize internal eQMS platforms to complete assigned trainings and assist on quality investigations (CAPA) when required. General Flexibility: Perform other related duties and ad-hoc operational support tasks as assigned by the Line Manager to meet business needs. Education: University degree (Bachelor’s) or equivalent professional certification preferred. 1–3 years of experience in Logistics, Transport, Customer Service, or a related field. Fluent verbal and written proficiency in English and Lithuanian. Skills and Knowledge: Digital Fluency: Ability to quickly learn and navigate multiple internal software platforms (TMS, Case Management, eQMS) and external airline portals. Regulatory Awareness: Basic understanding of import/export customs procedures and IATA regulations. Problem Solving: Ability to troubleshoot standard transit issues (e.g., missing documents, missed connections) under time pressure. Communication: Strong organizational skills and the ability to communicate clearly with diverse stakeholders (airlines, operational staff, clients). Work Experience: Previous experience with Airline Management / Communication Systems (AMS) Valid Driver’s License (Category B) IATA DGR (Dangerous Goods) certification. #LI- Hybrid What Cencora offers We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures Full time Gross Salary Range (Monthly) €2,135.94 - €3,051.37 Affiliated Companies: Affiliated Companies: World Courier (Lithuania) UAB

Other Ai Matches

Porter Applicants are expected to have a solid experience in handling Job related tasks
Sales Representative Benelux Applicants are expected to have a solid experience in handling Job related tasks
Pharmacy Technician Applicants are expected to have a solid experience in handling Job related tasks
Asistent comercial Applicants are expected to have a solid experience in handling Job related tasks
Field & Infusion Nurse (Registered Nurse) Applicants are expected to have a solid experience in handling Job related tasks
Specialist Manufacturing Applicants are expected to have a solid experience in handling Job related tasks
Apotektekniker Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Associate Applicants are expected to have a solid experience in handling Job related tasks
Process Consultant Applicants are expected to have a solid experience in handling Job related tasks
Controls Technician II Applicants are expected to have a solid experience in handling Job related tasks
Operations & Customer Service Executive Applicants are expected to have a solid experience in handling Job related tasks
Agent Import Exploitation Douane H/F Applicants are expected to have a solid experience in handling Job related tasks
Principal Engineer - Cyber Incident Response Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Pharmacy Managing Consultant Applicants are expected to have a solid experience in handling Job related tasks
Analyst III - IT Solutions Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Director - Warehouse Automation Applicants are expected to have a solid experience in handling Job related tasks
Warehouse Team Leader Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Senior Field Reimbursement Specialist Applicants are expected to have a solid experience in handling Job related tasks
FP&A Business Partner Applicants are expected to have a solid experience in handling Job related tasks
Pharmacy Assistant Applicants are expected to have a solid experience in handling Job related tasks
Finance Manager Applicants are expected to have a solid experience in handling Job related tasks
Field & Infusion Nurse (Licensed Practical Nurse) Applicants are expected to have a solid experience in handling Job related tasks
Medication Reconciliation Technician Applicants are expected to have a solid experience in handling Job related tasks