Operations & Customer Service Executive job opportunity at Cencora.

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DateMore Than 30 Days Ago bot
Cencora Operations & Customer Service Executive
Experience: 2-years
Pattern: full-time
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loacation Warsaw, Poland, Poland
loacation Warsaw, Poland....Poland

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. The purpose of this role is to ensure efficient and accurate order management, plan and execute shipments, and oversee customs procedures (import/export). World Courier  offers specialized healthcare logistics solutions designed to meet the unique needs of pharmaceutical companies globally. Our expertise in navigating complex regulations, ensuring timely deliveries, and maintaining temperature-controlled environments makes us a trusted partner in critical healthcare product transportation. Our full range of medical logistics solutions keep your momentum going. At World Courier, we provide comprehensive healthcare logistics services that encompass various aspects of medical supply chain management. From clinical trials to commercial supply chains, our solutions are tailored to ensure efficiency, compliance, and reliability. Responsibilities: Collaborate with colleagues around the world in order to deliver the best possible customer service experience Work equally for the shipments of other offices as for your own. All our shipments were ordered from a World Courier customer Identify & assess customers needs to achieve satisfaction, delivering tailored solutions and a personal touch Take care of any customer complaint to ensure their positive and efficient resolution, always looking for the best solution Generate sales leads and collaborate with sales on the development of potential and existing accounts Use our information- and decision making tools to leverage the best solutions, like The HUB, SharePoint, Combinado, JetStream, SAP, etc. Calculate transit-times, select routings by deciding on a single or a combination of transportation-types Raise jobs in our Transport Management System (TMS) and update continuously to adapt to changing requirements Dispatch drivers (pickup / delivery / recovery / tendering) for shipments Check collected shipments in the office and prepare them for transport according to World Courier procedures Book and pre-advise shipments, monitor shipments during the transport and react flexibly to any deviation from the plan Continuously check the notes in TMS and handle pre-advised shipments Edit and maintain jobs in TMS Check the planned departure or arrival times of flights (“Post Flight Check”) Ensure continuous and close contact with clients on relevant updates Use and maintain all available technical tools (TMS, Omni, Sales Force, Flight Monitor, Jetstream) Maintain clinical trials using Omni (study management) Support the management of the store-room (packaging, supplies, cooling-media, etc.) Builds and maintains relationships to contractors / transporters (airlines, handling agents, the Rail, customs, government agencies, veterinarians, suppliers, etc) . Requirements: Advanced skills in Microsoft Office (Excel, Word and PowerPoint) Polish language - Native/Advanced level - is mandatory English language - Advanced level - is mandatory Willingness to work on-site Availability to work in shifts from Monday to Friday:Morning shift: 07:00–15:00 - Afternoon shift: 11:00–19:00 Basic knowledge of distribution and logistics concepts At least a secondary school leaving certificate Desirable further trainings in customs, dangerous goods or similar topics Minimum 1-2 years relevant experience in a customer service or logistics environment Strong communication skills, verbally & written, telephone skills Be able to work accurately & efficiently and meet tight deadlines Prioritizes and manages multiple responsibilities at once Strong interpersonal skills, positive attitude & self-motivated What Cencora offers ​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: World Courier (Poland) Sp. z.o.o. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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