IT Service Desk Analyst I job opportunity at Arrow Electronics.

Home Jobs In India Tag: Job IT Service Desk Analyst I position at Arrow Electronics


DateMore Than 30 Days Ago bot
Arrow Electronics IT Service Desk Analyst I
Experience: 3-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:
Copy Link Report
degreeDiploma
loacation IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC, India
loacation IN-KA-Bangalor..........India

Position: IT Service Desk Analyst I Job Description: What you'll be doing: Provides accurate solutions to user problems to ensure user's productivity. Responds to all web Tickets received by the Lv1 team (Email, Web Tickets). Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate. Maintains a professional support image at all times being courteous and helpful. Enhances and develops quality support methods and communication skills through coaching and feedback. Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction. Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers. Assists in special product-related issues as needed. First point of contact for providing support for all IT applications and systems to internal end users. Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issues. What We Are Looking For: Has minimum 3 years of experience in a could apps knowledge / global service delivery team. Has solid knowledge of IT service norms such as customer satisfaction, call closure norms such as response time, resolution time, etc. Has excellent written and verbal communication skills. Has a good understanding of how the IT helpdesk function integrates with other IT functions in accomplishing the desired results in the required areas. Has experience in exercising tact and diplomacy for sensitive situations. Has aptitude to understand Arrow procedures, evaluate appropriate alternatives and make a judgment based on the analysis of factual information. Willingness to work in 24*& 7 environment Willing to work in night shifts What’s In It For You Training and professional development Performance coaching Work with fun team in a supportive environment Work at a strong and growing company Community involvement opportunities Lucrative night shift allowances Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Information Technology

Other Ai Matches

Device Engineer (eInfochips Inc) Applicants are expected to have a solid experience in handling Job related tasks
Financial Analyst III Applicants are expected to have a solid experience in handling Job related tasks
Sales Engineer Applicants are expected to have a solid experience in handling Job related tasks
Warehouse Associate II - RTV (8:30 AM - 5:30 PM) Applicants are expected to have a solid experience in handling Job related tasks
Lead AI/ML Engineer Applicants are expected to have a solid experience in handling Job related tasks
Field Sales Manager - Citrix & Broadcom Applicants are expected to have a solid experience in handling Job related tasks
Quote Services Associate III Applicants are expected to have a solid experience in handling Job related tasks
Product Security Engineer - (IOT, Embedded) Applicants are expected to have a solid experience in handling Embedded) related tasks
Sr. Financial Analyst, Mergers & Acquisitions Applicants are expected to have a solid experience in handling Mergers & Acquisitions related tasks
Senior Analyst—Finance Business Partner Applicants are expected to have a solid experience in handling Job related tasks
Material Handler / Forklift Driver - (12:00 AM - 8:30 AM) Applicants are expected to have a solid experience in handling Job related tasks
Legal Counsel Applicants are expected to have a solid experience in handling Job related tasks
Senior Design Verification Engineer Applicants are expected to have a solid experience in handling Job related tasks
Logistics Supervisor (9:00 am - 7:30 pm Tuesday - Friday) Applicants are expected to have a solid experience in handling Job related tasks
Field Sales Representative Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Officer Applicants are expected to have a solid experience in handling Job related tasks
Logistics Services Associate Manager Applicants are expected to have a solid experience in handling Job related tasks
ERP Functional Analyst II Applicants are expected to have a solid experience in handling Job related tasks
HR Associate Applicants are expected to have a solid experience in handling Job related tasks
Business Development Manager Infrastructure Applicants are expected to have a solid experience in handling Job related tasks
Credit Analyst Applicants are expected to have a solid experience in handling Job related tasks
Sr Financial Analyst - Supply Chain Applicants are expected to have a solid experience in handling Job related tasks
Programming Machine Operator I - Graveyard Applicants are expected to have a solid experience in handling Job related tasks