Customer Service Advocate I - Cambodian Bilingual job opportunity at Centene Corporation.

Home Jobs In United States Of America Tag: Job Customer Service Advocate I - Cambodian Bilingual position at Centene Corporation


DateMore Than 30 Days Ago bot
Centene Corporation Customer Service Advocate I - Cambodian Bilingual
Experience: General
Pattern: Remote
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeDiploma
loacation Remote-CA, United States Of America
loacation Remote-CA....United States Of America

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.   **Qualified candidates for this role should be bilingual in Cambodian and English and be able to work between the hours of 11AM-9PM EST** Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Position Purpose: Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints. Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner Mitigates and prevents complaints from being escalated to resolve in initial contact Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution Maintains performance and quality standards based on established contact center metrics Provides customer service in a high pace contact center environment over the phone, via live chats and emails Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance Performs other duties as assigned Complies with all policies and standards Education/Experience: Requires a High School diploma or GED. Entry-level position typically requiring little or no previous experience. Experience interacting and multitasking using multiple systems and programs simultaneously preferred. Pay Range: $16.35 - $23.46 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law , including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Other Ai Matches

remote-jobserver Remote
Senior Care Manager (RN) Applicants are expected to have a solid experience in handling Job related tasks
Community Resource Coordinator II Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Utilization Review Clinician - ABA Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Senior Compliance Analyst - Program Integrity Applicants are expected to have a solid experience in handling Job related tasks
Contract Negotiator Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Senior Director, Value Based Performance Management Applicants are expected to have a solid experience in handling Value Based Performance Management related tasks
remote-jobserver Remote
Account Executv II Medicr Pgms Applicants are expected to have a solid experience in handling Job related tasks
Health Benefit Rep - Bilingual Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Senior Manager, Value Based Performance Management Applicants are expected to have a solid experience in handling Value Based Performance Management related tasks
Care Manager RN Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Remote Behavioral Medical Director Applicants are expected to have a solid experience in handling Job related tasks
Provider Engagement Account Executive Applicants are expected to have a solid experience in handling Job related tasks
Chief Medical Officer - Nebraska Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
LTSS Service Care Coordinator Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
LTSS Service Care Manager Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
LTSS Service Care Coordinator Applicants are expected to have a solid experience in handling Job related tasks
LTSS Service Care Manager Applicants are expected to have a solid experience in handling Job related tasks
Manager, Sales II Applicants are expected to have a solid experience in handling Sales II related tasks
remote-jobserver Remote
Care Navigator Child Welfare LPN Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Senior Compliance and Vendor Management Oversight Specialist Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Clinical Extern Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Business Analyst II Claims, Excel Applicants are expected to have a solid experience in handling Excel related tasks
remote-jobserver Remote
LTSS Service Care Coordinator Applicants are expected to have a solid experience in handling Job related tasks