Ingeniero de Siporte Técnico VIP (Presencial en Monterrey) job opportunity at DXC Technology.

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DateMore Than 30 Days Ago bot
DXC Technology Ingeniero de Siporte Técnico VIP (Presencial en Monterrey)
Experience: General
Pattern: full-time
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degreeGeneral
loacation MEX - NLE - MONTERREY, Mexico
loacation MEX - NLE - MO..........Mexico

Job Description: En DXC usamos el poder de la tecnología para brindar servicios de TI de misión crítica que nuestros clientes necesitan para modernizar las operaciones e impulsar la innovación en todo su patrimonio de TI. Brindamos servicios a través de Enterprise Technology Stack para la subcontratación de procesos comerciales, análisis e ingeniería, aplicaciones, seguridad, nube, subcontratación de TI y Modern Workplace. Nuestros servicios DXC Modern Workplace permiten a los empleados de los clientes encontrar, comprender e interactuar fácilmente con TI y sus colegas en cualquier momento, en cualquier lugar y en cualquier dispositivo. Potenciamos una experiencia personalizada que permite a los empleados trabajar sin problemas y de forma segura. SOBRE ESTE ROL: Como representante de soporte de campo, trabajará e interactuará de manera proactiva con los usuarios de nivel ejecutivo y directivos en los sitios del cliente, administrará la resolución de problemas de ambientes de impresión, móviles, laptops, brindando soporte en los 3 niveles hardware, software y redes. ¿QUE HARAS? Trabajar activamente y manejar Incidentes Críticos de usuarios ejecutivos a través de una Aplicación de TI para cumplir y seguir los SLA establecidos Tener un fuerte liderazgo y autoridad para impulsar escaladas internas con otros grupos de apoyo colaborativo para brindar resoluciones rápidas sobre las demandas operativas. Excelentes Habilidades de Comunicación (   bilingüe ) para trabajar bajo presión asistiendo a soporte a ejecutivos de negocios. Interacciones proactivas proporcionando reemplazos en repuestos de hardware del Cliente (laptops ejecutivas, teléfonos móviles, impresoras personales, dispositivos MS Teams) en el entorno de operación relacionado con los usuarios. QUIEN ERES: Licenciatura o Ingeniería en Tecnologías de información, computación, Informática, Sistemas. Ingles conversacional mínimo intermedio- avanzado Mínimo 2 a 3 años de experiencia trabajando con la industria de la tecnología,   específicamente manejando cuentas de tamaño significativo (sistemas operativos Windows, MS Office 365, y habilidades básicas de red). Habilidades de comunicación para escuchar al cliente y articular para resolver consultas en el menor tiempo posible. AMBIENTE DE TRABAJO Presencial en Monterrey Unirse a DXC lo conecta con personas brillantes que aceptan el cambio y aprovechan las oportunidades para avanzar en sus carreras y amplificar el éxito del cliente. En DXC nos apoyamos mutuamente y trabajamos en equipo, a nivel mundial y local. Nuestros logros demuestran cómo brindamos excelencia a nuestros clientes y colegas. Te unirás a un equipo que trabaja para crear una cultura de aprendizaje, diversidad e inclusión y está dedicado a una ética sólida y ciudadanía corporativa. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available   here .

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