Research Recruiter (CX) job opportunity at Resmed.

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DateMore Than 30 Days Ago bot
Resmed Research Recruiter (CX)
Experience: General
Pattern: full-time
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loacation San Diego, CA, United States, United States Of America
loacation San Diego, CA,..........United States Of America

CX   Research Recruiter Let’s   talk about the Team   The CX Ops & Futures team is how we make   great experience   design possible at scale.   We’re   a small, high-impact group that keeps   design and research   running smoothly today, while exploring   what’s   next for tomorrow.     CX Ops supports the systems, tools and processes that help   research   happen seamlessly. CX Futures explores emerging opportunities through insight,   foresight   and storytelling.     As a   Research Recruiter , you sit in CX Ops. Your work enables every research study we run   -   making sure we find the right participants, coordinate   logistics , and remove friction for researchers,   clinicians   and product teams.   You’ll   become the connective tissue between our research community and the people we learn from.     Let’s   talk about the Role   The Research Recruiter   is responsible for   coordinating,   organizing   and delivering all participant-related aspects of user research.   You’ll   play a hands-on role supporting studies from start to finish   -   from kick-off and recruitment through to scheduling, consent,   incentives   and post-session admin.     Your work ensures that research runs smoothly,   ethically   and efficiently, and that researchers can focus on what matters most: learning.     Key Responsibilities   Participant Recruitment & Coordination   Attend study kick-offs and create recruitment plans,   screeners   and communication templates   Manage Asana cards, Rally updates, participant lists and all study-related   logistics   Handle participant communication end-to-end: invitations, reminders,   follow-ups   and support   Forecast recruitment bandwidth and help   allocate   studies fairly across recruiters (Ops strategy)     Session Support   Provide in-session monitoring or backup facilitation when needed , including participant tech set-up and troubleshooting   Manage consent forms, attendance   tracking   and Participant Sheets (p.1, In-Session & Post-Session Support)   Upload participant notes,   videos   and documentation to the right folders     Incentive & Compliance Management   Manage study incentive payments within Fair Market Value (FMV) rules   Track budgets,   approvals   and reporting   File NDAs and consent forms, ensuring everything meets Legal and Privacy requirements     Panel & Database Management   Assist   in   m aintain ing   and grow participant panels, ensuring we have the right mix of demographics and conditions   Track panel engagement, forecast usage, and support demand planning with Research Leads   Keep recruitment templates, lists and SOPs updated   Tools, Systems & Vendor Enablement   Manage access to tools like Asana, Rally, SharePoint, Confluence and Jira   Coordinate vendor onboarding, SOWs,   POs   and Accounts Payable submissions   Troubleshoot tool issues and   maintain   documentation and FAQs   Open and track   myIT   tickets for access and system support     Metrics & Reporting   Update all recruitment and session metrics   Support monthly and yearly reporting across studies, budgets, and participant engagement   Spot trends and advise CX Ops & Research Leads on improvements or risks     Let’s   talk about You   You’re   organized, thoughtful and calm under pressure. You enjoy working behind the scenes to make complex   logistics   feel simple for everyone else. You are:   A natural communicator who builds trust quickly   Comfortable juggling many moving parts while staying   accurate   Detail-oriented without losing sight of why the work matters   Happy working across legal, privacy,   vendors   and product teams   A problem solver who brings clarity where there is ambiguity   Warm,   empathetic   and great with people   -   especially participants     Skills and Experience   Experience in research operations, participant recruiting, project coordination or similar   Strong organizational and multitasking skills   Familiarity with Asana, Jira, Confluence,   SharePoint   or similar tools   Clear communication skills   -   written and verbal   Comfort navigating Legal, Privacy and Procurement processes   An interest in UX research, human   behavior   or health technology     Why This Role Matters   Research only works when the right people are in the room and the process runs smoothly. The Research Recruiter is essential to that. You ensure studies are ethical, compliant,   well-run   and participant-friendly   -   and your work accelerates the insights that shape ResMed’s products,   services   and future.     You help make world-class research possible.   We are shaping the future at Resmed , and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package:  comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees have FTO (Flexible Time Off) , receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.  ​   ​ ​ ​ Base Pay Range for this position:  ​ San Diego: $87,550 - $102,582 ​ US-remote: $81,204 - $103,003 For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.  Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.  

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