Supervisor - Customer Service (Medical Lab Scientist) job opportunity at Sonic Healthcare USA.

Home Jobs In United States Of America Tag: Job Supervisor - Customer Service (Medical Lab Scientist) position at Sonic Healthcare USA


DateMore Than 30 Days Ago bot
Sonic Healthcare USA Supervisor - Customer Service (Medical Lab Scientist)
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation Austin, TX, United States Of America
loacation Austin, TX....United States Of America

Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Position Summary:   Responsible for managing day to day operations of the Customer Service.  Responsible for oversight of personnel including training, evaluation, and documentation of performance.  Maintains departmental operating policies and procedures to include departmental programs, quality assurance and safety.  Maintains departmental expenses and productivity as budgeted. Principle Responsibilities: Hires and directs department supervisors in the performance of their duties. Oversees interviews of all prospective applicants for department Oversees supervisory departmental general orientation and training of employees Ensures competency testing and performance appraisals are performed on employees in a timely manner Oversees employee counseling when indicated in accordance with CPL and departmental policies Ensures staff utilization effectively through scheduling and work assignments. Ensures areas of responsibility are current and in compliance with regulations, required documentation, policies and procedures. Performs other duties as assigned. Oversees and maintains the following departmental programs Oversees maintenance and  revisions of departmental policies and procedures as needed Develops and maintains departmental quality assurance and quality control programs, taking corrective action when indicated. Follows and enforces all safety policies Assists with continuing education programs within the laboratory Utilizes the following tools to manage departmental resources Maintains expenses within a budgeted variance Identifies and recommends items for capital purchase Monitors departmental productivity with call monitoring software Utilizes technical skills and abilities to provide quality customer service Ability to competently resolve customer issues Performs miscellaneous duties and/or special projects as assigned Communicates with laboratory staff and its clients to ensure quality patient care. Maintains and supports a service oriented relationship with its customers. Respects and maintains the confidentiality of information relative to clients and patients. Responsible for maintaining a positive work environment. Oversees continuing education of staff Performance evaluation and compensation for employees Scope:   Promotes quality relations and creates a supportive climate by serving as a role model.  Respects and maintains the confidentiality of information relative to the laboratory.  Adheres to and enforces prescribed laboratory safety policies and regulations.  Works independently with minimal direction.  Functions as a liaison between the laboratory, the laboratory customers and other departments within CPL.  Operates general laboratory equipment, including but not limited to:  telephones, computer keyboards and CRT.  Effectively communicates via written, verbal, face-to-face, telephone and computer methods. This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.   Employees are expected only to access PHI when it is required to fulfill job duties. Education and Experience:   Bachelor’s degree or Associate degree in a laboratory science or medical technology program with a minimum of ten years’ experience in a clinical laboratory science A minimum of five years of supervisory experience Skills:   Ability to read, analyze, and interpret technical reports.  Ability to write accurate and concise clinical documents, memos, and required correspondence.  Ability to collect and analyze data using statistical methods.  Ability to communicate effectively at all levels within the laboratory and with laboratory customers. Scheduled Weekly Hours: 40 Work Shift: Job Category: Laboratory Operations Company: Clinical Pathology Laboratories, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Other Ai Matches

Courier - 2nd shift - 10% Differential Applicants are expected to have a solid experience in handling Job related tasks
Phlebotomist - Athens, Texas Applicants are expected to have a solid experience in handling Texas related tasks
Courier Applicants are expected to have a solid experience in handling Job related tasks
Medical Technician Applicants are expected to have a solid experience in handling Job related tasks
Medical Biller Applicants are expected to have a solid experience in handling Job related tasks
Phlebotomist - Prosper, Texas Applicants are expected to have a solid experience in handling Texas related tasks
Phlebotomy Supervisor - Plano, Frisco, McKinney Applicants are expected to have a solid experience in handling Frisco, McKinney related tasks
Lab Assistant Applicants are expected to have a solid experience in handling Job related tasks
Laboratory Assistant Float (Part-time) - Wilcox Medical Center Applicants are expected to have a solid experience in handling Job related tasks
Per Diem Histotechnician Applicants are expected to have a solid experience in handling Job related tasks
Phlebotomist (PRN) Columbus, OH Applicants are expected to have a solid experience in handling OH related tasks
Phlebotomy - Team Lead - Long Island Applicants are expected to have a solid experience in handling Job related tasks
Medical Laboratory Scientist - 2nd Shift - 10% Differential Applicants are expected to have a solid experience in handling Job related tasks
Specimen Processor - PT/25hrs Applicants are expected to have a solid experience in handling Job related tasks
AP/CP Pathologist Applicants are expected to have a solid experience in handling Job related tasks
Medical Laboratory Scientist/Medical Laboratory Technician - Straub Benioff Medical Center Applicants are expected to have a solid experience in handling Job related tasks
Histology Technician Applicants are expected to have a solid experience in handling Job related tasks
Data Entry Specialist - 3rd Shift - 18% Differential Applicants are expected to have a solid experience in handling Job related tasks
Phlebotomist Applicants are expected to have a solid experience in handling Job related tasks
Phlebotomist PT - East Providence, RI Applicants are expected to have a solid experience in handling RI related tasks
Histology Technician FT - Salt Lake City, UT Applicants are expected to have a solid experience in handling UT related tasks
Mobile Phlebotomist - Part Time Applicants are expected to have a solid experience in handling Job related tasks
Histology Technologist or Technician Applicants are expected to have a solid experience in handling Job related tasks