Customer Service Entry Specialist job opportunity at Curriculum Associates.

Home Jobs In India Tag: Job Customer Service Entry Specialist position at Curriculum Associates


DateMore Than 30 Days Ago bot
Curriculum Associates Customer Service Entry Specialist
Experience: Highly Experienced
Pattern: full-time
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degreeAssociate
loacation Bangalore, India, India
loacation Bangalore, Ind..........India

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. Job Description Essential duties/responsibilities: Verify and audit Purchase Orders from customers Assist sales reps and customers on all aspects of support for order placement Enter print, digital, and on-line service orders Work with team members to enter large, complex, multiple location orders Work in conjunction with the Sales Operations, Fulfillment Operations, and Accounting teams to collect information and complete processing of customer orders Identify issues and collaborate with multiple groups to bring issues to resolution Raise awareness to management of trends noticed, to drive process and policy improvement, or to resolve technical issues if necessary. Contribute your expertise and experience to these opportunities for continuous improvement. Active listening skills Provide order entry assistance to additional CA teams as needed   Manage special one-off orders/projects as needed Required Job Skills and Abilities: You are a clear and efficient communicator, handling all correspondence with professionalism and grace through email and phone. You are adept at communicating and coordinating with colleagues in departments outside of Customer Service and the Warehouse, including Deal Operations and Sales. You are an expert organizer, with strong time management and prioritization skills.   You are able to work independently and take initiative. Required Education and Experience: Experience providing high-quality customer service, including the processing of orders. Experience with customer service best practices and processes. Strong sense of urgency in answering customer inquiries, complaints and other requests PC proficient, Microsoft Office skills required Experience with standard warehouse and shipping best practices and processes. Experience with Rootstock, SalesForce, and Softeon or other similar business systems used for order management are required to fully meet the responsibilities of the role   Experience in basic proficiency and knowledge of Excl is needed, growth towards intermediate proficiency is encouraged. Candidates should be ready to work in the US shift.    

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