Sr Customer Service Representative job opportunity at Genuine Parts Company.

Home Jobs In Canada Tag: Job Sr Customer Service Representative position at Genuine Parts Company


DateMore Than 30 Days Ago bot
Genuine Parts Company Sr Customer Service Representative
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Thunder Bay, ON, Canada
loacation Thunder Bay, O..........Canada

SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives. JOB DUTIES Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. May handle customer returns. May be assigned to one customer. Provides coaching, guidance, and direction to less experienced Customer Service Representatives. Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. May be responsible for quality and/or safety in the branch. Performs other duties as assigned. Responds to complex customer inquires regarding products, provides quotes, and handles order entry. COMPANY INFORMATION Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay. Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Other Ai Matches

Store Counter Sales Applicants are expected to have a solid experience in handling Job related tasks
Assistant Branch Manager Applicants are expected to have a solid experience in handling Job related tasks
TECHNICIEN PEINTURE H/F Applicants are expected to have a solid experience in handling Job related tasks
Account Representative I Applicants are expected to have a solid experience in handling Job related tasks
Business Development Manager Underhood Applicants are expected to have a solid experience in handling Job related tasks
Mobile Software Development Intern Applicants are expected to have a solid experience in handling Job related tasks
Senior Manager, Software Development Applicants are expected to have a solid experience in handling Software Development related tasks
Driver Applicants are expected to have a solid experience in handling Job related tasks
Forklift Operator Applicants are expected to have a solid experience in handling Job related tasks
Store Delivery Driver (Part Time) Applicants are expected to have a solid experience in handling Job related tasks
Customer Sales & Service - Repco Virginia - Full Time Applicants are expected to have a solid experience in handling Job related tasks
Outside Sales Representative/Sales Professional Applicants are expected to have a solid experience in handling Job related tasks
Customer Sales & Service - Repco Marion - Casual Applicants are expected to have a solid experience in handling Job related tasks
Store Delivery Driver Applicants are expected to have a solid experience in handling Job related tasks
Store Delivery Driver (Part Time) Applicants are expected to have a solid experience in handling Job related tasks
Distribution Center Loader Applicants are expected to have a solid experience in handling Job related tasks
Assistant Store Manager Applicants are expected to have a solid experience in handling Job related tasks
Distribution Center Loader Applicants are expected to have a solid experience in handling Job related tasks
Warehouse Employee Applicants are expected to have a solid experience in handling Job related tasks
Store Delivery Driver Applicants are expected to have a solid experience in handling Job related tasks
Counter Service Applicants are expected to have a solid experience in handling Job related tasks
Customer Sales & Service - Repco Parafield - Casual Applicants are expected to have a solid experience in handling Job related tasks
Store Delivery Driver (Part Time) Applicants are expected to have a solid experience in handling Job related tasks