Customer Service Analyst (CSM) | Analista de Serviço ao Cliente (CSM) job opportunity at Airbus SE.

Home Jobs In Brazil Tag: Job Customer Service Analyst (CSM) | Analista de Serviço ao Cliente (CSM) position at Airbus SE


DateMore Than 30 Days Ago bot
Airbus SE Customer Service Analyst (CSM) | Analista de Serviço ao Cliente (CSM)
Experience: General
Pattern: full-time
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loacation Sao Paulo Area, Brazil
loacation Sao Paulo Area....Brazil

Job Description: [English Version] Responsibilities: Prepare budgets for repairs and the sale of aeronautical parts by examining their technical and fiscal documentation, recording the necessary data for the opening of Service Orders (SO) by the Workshop. Prepare repair/parts estimates after the SO is opened by the workshop, calculating service and parts prices according to the established commercial price list, monitoring the execution deadline as defined by the workshop, and sending the estimate to the customer for approval, which may involve negotiation with the Commercial Department. Record the customer’s approval in the system, releasing the SO to the Workshop or creating the Parts Sales Order. Maintain interaction between Helibras and the customer, performing follow-up on the service/part sale process until delivery, providing information on the progress of the work and other updates necessary for customer support and satisfaction. Monitor the delivery of services/parts to the customer, carrying out the procedures involved in issuing service invoices. Close SOs in the system and the workshop’s technical dossier, entering billing information and performing the related procedures. Participate in the creation of general sales conditions for aircraft and services. Control the commitments of funds available from customers (for military and governmental clients), recording completed billings, making the necessary adjustments, informing the relevant departments about the need for new funding, and providing information whenever requested. Analyze services in progress (WIP), considering the status of Service Orders for Helibras’ monitoring and customer reporting. Identify and report to management any opportunities for improvement or innovation in the department, and participate in technological research and innovation development activities related to the area of expertise. Requirements Bachelor’s degree, preferably in Engineering, Business Administration, Economics or Marketing. Previous experience in CSM (Customer Service Management) activities. Proactive and analytical profile, with excellent communication and interpersonal skills, customer focus, and the ability to listen and understand needs in order to offer the best solutions. Proficiency with Google Workspace. Fluency in Portuguese (spoken, written, and reading). Advanced English (will be assessed during the selection process). Benefits: Medical and dental assistance Food voucher Meal voucher Transportation voucher Differentiated life insurance PPR Airbus share purchase program Place of work: São Paulo / SP (Campo de Marte) Hours: Monday to Friday from 8 a.m. to 6:10 p.m.  What you'll find here: A company with the Top Employers seal (recognizing excellence in people management policies and practices). Dynamic, collaborative and innovative work environment. Challenging projects that broaden your horizons and knowledge. Opportunity for growth and development, being the protagonist of your career. Possibility of mobility within the Airbus Group. ---------- [Versão em Português] Responsabilidades: Elaborar orçamento para reparos e venda de peças aeronáuticas, examinando sua documentação técnica e fiscal, registrando os dados necessários à abertura de Ordens de Serviço (OS) pela Oficina. Elaborar o orçamento de reparos/ peças, após abertura da OS pela oficina, calculando os preços dos serviços e peças, conforme lista de preço comercial estabelecida, acompanhando o prazo de execução segundo definição da oficina, remetendo ao cliente para aprovação, podendo envolver negociação pela área Comercial. Registrar no sistema a aprovação do cliente, liberando a OS para a Oficina ou a criação da Ordem de Venda de Peças. Interação entre Helibras e cliente, com follow-up na condução do serviço/ venda de peça até entrega, com informações sobre o andamento do trabalho e outros necessários à cobertura ao cliente, visando sua satisfação. Acompanhar a entrega de serviços/ peças ao cliente, executando os trâmites envolvidos na emissão de faturas de serviço. Encerrar as OS´s no sistema e dossiê técnico da oficina, lançando o faturamento e demais trâmites envolvidos. Atuar na criação de condições gerais de vendas de aeronaves e serviços. Controlar os empenhos das verbas disponíveis pelos clientes (para clientes militares e governamentais), registrando os faturamentos realizados, procedendo as baixas devidas, informando as áreas envolvidas na obtenção de novos aportes e ou fornecendo informações sempre que solicitado. Analisar os serviços em progresso (WIP), considerando a situação de Ordens de Serviço para o monitoramento da Helibras e informações aos clientes. Identificar e sinalizar ao seu gestor oportunidades de melhoria ou inovação em seu setor, atuar em atividades de pesquisa tecnológica e desenvolvimento de inovação tecnológica relacionadas à sua área de atuação. Requisitos: Ensino superior completo desejável em Engenharia, Administração, Economia ou Marketing. Prévia experiência em atividades de CSM. Perfil proativo, analítico, com excelente comunicação e relacionamento interpessoal, foco no cliente e capacidade de ouvir e compreender necessidades para oferecer as melhores soluções. Habilidade com Google Workspace. Fluência em Português (verbal, escrita e leitura). Inglês avançado (será avaliado no processo seletivo). Benefícios: Assistência médica e odontológica Vale alimentação Vale refeição Vale transporte Seguro de vida diferenciado PPR Programa de compra de ações da Airbus Local de trabalho: São Paulo / SP (Campo de Marte) Horário: Segunda a sexta das 8hr às 18:10hr O que você encontrará por aqui: Empresa com selo Top Employers (reconhecimento da excelência de políticas e práticas em gestão de pessoas). Ambiente de trabalho dinâmico, colaborativo e inovador. Projetos desafiadores que ampliam seus horizontes e conhecimentos. Oportunidade de crescimento e desenvolvimento, sendo o protagonista da sua carreira. Possibilidade de mobilidade dentro do Grupo Airbus. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Helicopteros do Brasil S/A - Helibras Contract Type: Permanent Experience Level: Professional Job Family: Customer Account and Service Management <JF-CS-CA> By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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