Manager, IT Service Delivery (LATAM and Central USA) job opportunity at Integer Holdings Corporation.

Home Jobs In United States Of America Tag: IT Service Delivery (LATAM and Central USA) Manager, IT Service Delivery (LATAM and Central USA) position at Integer Holdings Corporation


DateMore Than 30 Days Ago bot
Integer Holdings Corporation Manager, IT Service Delivery (LATAM and Central USA)
Experience: 7-years
Pattern: Remote
Country:
apply Apply Now
Salary:
Status:

IT Service Delivery (LATAM and Central USA)

Copy Link Report
degreeAssociate
loacation Remote - United States, United States Of America
loacation Remote - Unite..........United States Of America

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success Innovation We create better solutions Collaboration We create success together Inclusion We always interact with others respectfully Candor We are open and honest with one another Integrity We do the right things and do things right 
 Key Responsibilities: Business Partnership & Collaboration Serve as a primary IT contact for site leadership, aligning support with operational needs. Coordinate cross-functionally to manage IT assets and ensure consistent service delivery. Customer Experience & Service Excellence Foster a customer-first mindset within the team. Oversee timely resolution of support issues; gather user feedback to improve service quality. Site Support & Integration Support new site launches, expansions, and acquisitions guided by Senior Leadership. Help ensure smooth onboarding and integration using standard tools and processes. Process Standardization & Continuous Improvement Implement and maintain standardized IT support procedures and documentation. Identify opportunities for automation and efficiency gains in daily operations. Performance Monitoring Assist in defining and tracking key KPIs and SLAs to ensure service levels are met. Use data to identify trends, resolve recurring issues, and improve team performance. Team Leadership & Development Supervise and support a team of IT support associates, managing schedules and workloads. Provide coaching, training, and performance feedback to build team capability. Additional Responsibilities: Participate in incident, problem, and change management processes. Support hardware/software procurement, tracking, and lifecycle management. Oversee and coordinate with vendors and managed service providers. Ensure compliance with IT security and regulatory standards. Perform other duties as needed. Some travel is required. Education & Experience: Bachelor’s degree in IT or related field. 5–7 years in IT support or service delivery; leadership experience (formal or informal) is a plus. Strong knowledge of ITIL, service management & enterprise IT systems including Microsoft products. Experience in manufacturing or regulated environments is a plus. Ability to manage competing priorities in a fast-paced environment. Excellent communication and interpersonal skills to engage across all levels. 

 Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer’s success. Our compensation program includes base salary and a cash-based incentive program supporting our pay-for-performance philosophy. We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits. Parental leave is available after one year. Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance. Employees are immediately eligible to participate in the 401(k) plan with company matching contributions. We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off. 
 U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.

Other Ai Matches

Senior Engineer - Manufacturing Applicants are expected to have a solid experience in handling Job related tasks
Tijuana - Operations Intern-1 Applicants are expected to have a solid experience in handling Job related tasks
Quality Engineer II Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Manager, IT Service Delivery (LATAM and Central USA) Applicants are expected to have a solid experience in handling IT Service Delivery (LATAM and Central USA) related tasks
Senior Molding Process Engineer Applicants are expected to have a solid experience in handling Job related tasks
Sales Application Engineer- Galway Ireland Applicants are expected to have a solid experience in handling Job related tasks
Manufacturing Team Member II Applicants are expected to have a solid experience in handling Job related tasks
EHSS Engineer III- Spiddal Galway Applicants are expected to have a solid experience in handling Job related tasks
Quality Inspector I-5 Applicants are expected to have a solid experience in handling Job related tasks
Planner II Applicants are expected to have a solid experience in handling Job related tasks
Quality Engineer II Applicants are expected to have a solid experience in handling Job related tasks
IT Technician Applicants are expected to have a solid experience in handling Job related tasks
Intern - R&D-1 Applicants are expected to have a solid experience in handling Job related tasks
Associate Machine Operator 3rd shift tubing Applicants are expected to have a solid experience in handling Job related tasks
Machine Operator Operations 1-1 Applicants are expected to have a solid experience in handling Job related tasks
Manufacturing Team Member II Applicants are expected to have a solid experience in handling Job related tasks
Manufacturing Team Member II - 1st shift Applicants are expected to have a solid experience in handling Job related tasks
General Operator-Night Shift (Spiddal Galway) Applicants are expected to have a solid experience in handling Job related tasks
Tijuana - Operations Intern-2 Applicants are expected to have a solid experience in handling Job related tasks
Quality Inspector I Applicants are expected to have a solid experience in handling Job related tasks
Quality Inspector Applicants are expected to have a solid experience in handling Job related tasks
Tijuana - Supervisor, Cost Accounting Applicants are expected to have a solid experience in handling Cost Accounting related tasks
Import/Export Specialist II Applicants are expected to have a solid experience in handling Job related tasks