Team Lead Back Office Customer Service Center (100%, m/w/d) job opportunity at Air Liquide.

Home Jobs In Switzerland Tag: m/w/d) Team Lead Back Office Customer Service Center (100%, m/w/d) position at Air Liquide


DateMore Than 30 Days Ago bot
Air Liquide Team Lead Back Office Customer Service Center (100%, m/w/d)
Experience: General
Pattern: full-time
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Status:

m/w/d)

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degreeGeneral
loacation Switzerland, Gümligen, Switzerland
loacation Switzerland, G..........Switzerland

Who are we? CARBAGAS AG, a company of the Air Liquide Group, produces and supplies high-quality gasses for industrial and medical application among others. In parallel, the company develops and settles tailored gas systems in technical terms. We are everywhere in your daily life and you do not see us! From the gas in your lemonade to the chip in your smartphone through the reduction of gas emission, we take part to our customers’ innovative development of applications.   How will you contribute and grow?   Für unsere Customer Service Center-Abteilung suchen wir eine engagierte und mitarbeiterorientierte Persönlichkeit, die unser Team führt uns bei der Optimierung unserer Prozesse unterstützt.   Teamführung : Als direkter Vorgesetzter eines Teams von etwa 10 Backoffice-Sachbearbeiter:innen sind Sie für verschiedene Aufgaben zuständig: Organisation der Arbeitspläne, Sicherstellung der Kundenservice-Qualität, Zuteilung der Aufgaben innerhalb des Teams Einarbeitung der neuen Mitarbeitender und Überwachung der Teamleistung. Prozessmanagement und -optimierung : Sie sind für die Verwaltung der Kundendatenbank in Systeme wie SAP und Salesforce verantwortlich, treiben die kontinuierliche Prozessverbesserung voran und entwickeln Strategien zur Optimierung der Betriebsabläufe. Lösung komplexer Probleme : Sie bearbeiten selbstständig Kundenanfragen (telefonisch und schriftlich), Beschwerden und schwierige Situationen, finden effiziente Lösungen und agieren als wichtigster Ansprechpartner. Strategische Zusammenarbeit : Sie arbeiten eng mit den Vertriebsteams und anderen Abteilungen zusammen, um eine reibungslose Koordination und einen klaren Informationsfluss zu gewährleisten, und unterstützen dabei auch die Teamkollegen.   Are you a match?   Abgeschlossene kaufmännische Ausbildung. Mind. 5 Jahre Berufserfahrung im Kundendienst in einer industriellen Branche. Erfahrung in der Teamleitung in einem Kundenservicezentrum, Callcenter oder einer vergleichbaren Abteilung im B2B-Umfeld. Starkes analytisches, kommunikatives und organisatorisches Geschick. Eine proaktive, lösungs- und serviceorientierte Arbeitsweise. IT-Affinität oder die Bereitschaft, Neues zu lernen (SAP, Salesforce, PowerBI, Google-Tools). Fliessende Sprachkenntnisse in Deutsch und Englisch. Französisch ist ein grosser Vorteil.   Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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