Customer Service Department Officer job opportunity at Air Liquide.

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DateMore Than 30 Days Ago bot
Air Liquide Customer Service Department Officer
Experience: 3-years
Pattern: full-time
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loacation India, New Delhi, India
loacation India, New Del..........India

How will you CONTRIBUTE and GROW? Customer Service and Department (CSD) is responsible for ensuring the efficient and timely delivery of customer orders, proactive management of customer outstanding payments, and maintenance of high levels of customer satisfaction within the designated region. This role requires strong coordination with internal stakeholders (KAM, Distribution, Production) and direct customer engagement. Objective of the role: ● Monitor customer outstanding payments daily and execute the necessary plan for dues collection ● (Daily )To respond quickly and efficiently to all incoming sales enquiries, by telephone, email etc as required. ● Effectively communicate function details and customer requirements to Logistic/finance/operations.. ● Provide commercial clearance (DO override activity) to daily schedules from the SCM team & for better Planning ● Adhere to Contract Management - timely price escalation and updation ● Provide Account reconciliation as per the requirement Operating Network: ● Key External : Serve as the primary point of contact for customer queries related to invoice booking, order status, and payments ● Key Internal: Coordination with KAM & Distribution Team; ● Size and Scope of Role: No direct report. Areas of Responsibility (Key Activities): ● Monitor customer payment on a daily basis and make necessary plans for collection. ● Daily/weekly payment reminders to customer from system generated overdue reports ● Exposure management –Debtors control, Credit control and follow up for payment as per agreed terms to bring down the DSO. ● Address old payment and do the necessary reconciliation to ensure all accounts are clear and up to date ● Provide Account reconciliation as per the requirement (able to compare and verify two sets of financial records). ● Ensure customer pays on time and every time as par agreed terms of agreement ● Customer scheduling at least 24 hrs in advance and ensure payment accordingly, to avoid DO over ride ● Provide necessary feedback to KAM on customer requirements and expectations from time to time. ● Ensure customer receives all invoices on time at the correct place and take necessary actions ● Updating the PO in systems & chasing customers for renewing the PO, if expired. ● Maintaining credit limit as per customer consumption to avoid over right the DO. ● Establish and maintain with Sales, on a daily basis, a priority list of installations to be delivered in case of product or significant resource shortage. ● Ensure all invoicing at the distribution centre is done. Trading dispatch data to be maintained separately. ● Contract Management - On monthly basis inform to customer for revise price and Ensure all the customer to follow the price escalation ● Oversee delivery of daily reports – dispatch report, sale report, Trip debrief report - to all concerned. This document is • INTERNAL ● Prepare and deliver Monthly Key Performance Indicators (KPI) report for the region to the Senior Distribution Officer. Reporting Structure: The role reports to the CSD manager ___________________ Are you a MATCH? Minimum qualification & experience: ● English written and verbal communication skills are desired ● Initiative, creativity & involvement ● Interest in diverse industrial activities ● Minimum 3 years of experience in Customer Service, Logistics, or a Collections-focused role. ● Good knowledge in Spreadsheet/Excel and analysis Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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