Customer Success Manager – IR & Communications (Nordic countries) job opportunity at Euronext.

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DateMore Than 30 Days Ago bot
Euronext Customer Success Manager – IR & Communications (Nordic countries)
Experience: General
Pattern: full-time
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degreeGeneral
loacation Oslo, Norway
loacation Oslo....Norway

Ta del i vårt nordiske IR & Communications‑team som Customer Success Manager. Vi søker en relasjonssterk og proaktiv Customer Success Manager til Oslo Børs, som vil bidra til at våre kunder får maksimal verdi ut av Euronext Corporate Solutions. I denne rollen blir du en sentral del av IR & Communications‑teamet og jobber tett med selskaper notert på børser over hele Europa. Du får ansvar for hele kundeporteføljen innen IR & Comms‑løsningene våre. og samarbeider direkte med blant annet CFOer og IR‑ansvarlige. Hovedfokuset vil være den store og voksende kundebasen i Norge og de øvrige nordiske landene. Ansvarsområder: Være hovedkontakt for tildelte Corporate‑kunder og bygge sterke, tillitsfulle relasjoner gjennom hele kundereisen – fra onboarding til løpende bruk og øvrige post‑sales aktiviteter. Sikre rask og effektiv håndtering av eskalerte saker for å opprettholde en positiv kundeopplevelse. Forstå kundenes mål og utfordringer, og veilede dem i hvordan våre produkter best støtter deres behov. Overvåke kundetilfredshet og engasjement, identifisere risikoer og muligheter, og drive målrettet opp‑ og kryssalg basert på innsikt og data. Gjennomføre jevnlige oppfølgingsmøter, business reviews og opplæringssesjoner for å sikre at kundene realiserer verdi og er fornøyde. Samarbeide tett med salg, produkt, support og øvrige team i Oslo Børs og Euronext‑gruppen for å løse behov, dele tilbakemeldinger og håndtere eventuelle eskaleringer. Utarbeide og følge opp Customer Success‑planer, sikre progresjon mot nøkkelmål, og bidra til vellykkede fornyelser og langsiktig kundelojalitet. Drive strukturerte upsell‑kampanjer i egen kundeportefølje. Være kundens interne talsperson og sikre at deres behov påvirker produktutvikling og strategi. Kvalifikasjoner: Minimum to års erfaring fra kundevendte roller innen Customer Success, Account Management eller tilsvarende, gjerne innen kapitalmarkedsmiljøet og/eller i et SaaS‑ eller teknologiselskap. Dokumentert erfaring med å håndtere Corporate‑kunder og levere sterke kunderesultater. Svært gode kommunikasjons-, forhandlings- og problemløsningsevner. Sterke analytiske ferdigheter, med evne til å tolke data og omsette innsikt til konkrete anbefalinger. Flytende i norsk og engelsk; arbeidsspråk i andre nordiske språk er en fordel. Bachelorgrad innen business, teknologi eller et relevant fagområde. Euronext Values Unity •        We respect and value the people we work with •        We are unified through a common purpose •        We embrace diversity and strive for inclusion Integrity •        We value transparency, communicate honestly and share information openly •        We act with integrity in everything we do •        We don’t hide our mistakes, and we learn from them Agility •        We act with a sense of urgency and decisiveness •        We are adaptable, responsive and embrace change •        We take smart risks Energy •        We are positively driven to make a difference and challenge the status quo •        We focus on and encourage personal leadership •        We motivate each other with our ambition Accountability •           We deliver maximum value to our customers and stakeholders •           We take ownership and are accountable for the outcome •           We reward and celebrate performance We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect. Additional Information This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.      

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