Business Support Team Leader / Operation Manager (Service Hub) job opportunity at Sedgwick.

Home Jobs In Malaysia Tag: Job Business Support Team Leader / Operation Manager (Service Hub) position at Sedgwick


DateMore Than 30 Days Ago bot
Sedgwick Business Support Team Leader / Operation Manager (Service Hub)
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Kuala Lumpur, Malaysia
loacation Kuala Lumpur....Malaysia

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Business Support Team Leader / Operation Manager (Service Hub) We are currently expanding our business in Malaysia market! At Sedgwick, we believe that  caring counts   and that includes caring for our people. If you're someone who enjoys keeping things organized, supporting teams, and making sure the business runs smoothly behind the scenes, this role is for you. What You’ll Be Part Of You’ll join a global company that helps people and businesses recover from unexpected events whether it’s an accident, a natural disaster, or a workplace issue. Your role in administration is key to making that support possible. How You’ll Grow We’re serious about development. You’ll have access to training, mentoring, and tools to help you sharpen your skills and grow your career whether you want to specialize in business support or explore other areas within Sedgwick. Who You’ll Work With You’ll be part of a friendly, respectful, and collaborative team. We value diversity and inclusion, and we make sure everyone feels welcome and supported. You’ll work with people who care about the work, about each other, and about doing the right thing. Why It Matters Your work may be behind the scenes, but it’s never unnoticed. You’ll help keep things running smoothly so our teams can focus on helping clients and claimants and that makes a real difference. Business Support Team Leader   Role Overview   As a team leader, you will guide and monitor the performance of your direct reports, fostering positive communication and collaboration to achieve shared goals. You’ll work closely with the Service Hub leadership team to ensure customer service excellence, measured by increased satisfaction and reduced complaints or executive escalations.   Key Responsibilities   Lead and support a team, fostering collaboration and positive communication.  Monitor workloads and capacity to improve productivity and task completion.  Manage Service Hub activities including new claims, closures, and fee submissions.  Conduct monthly 1-2-1s and team meetings to share updates and address challenges.  Identify and address training and development needs.  Provide monthly operational and colleague reports.  Support wellbeing, morale, and engagement across the team.  Manage sickness and holiday absence, ensuring adequate cover.  Oversee claim input and acknowledgements, ensuring SLA compliance.  Track customer journeys and submit client fee breakdowns.  Assist with claim system portal administration and timely MI reporting.  Collaborate with operational teams to ensure process adherence.  Allocate inbox items and support claim system review submissions.  Handle multiple tasks and priorities effectively.  Support MI production, and data cleansing.    Skills & Experience   Proven leadership and team management experience.  Strong communication and interpersonal skills.   Ability to analyse workloads and improve productivity.  Experience with client SLAs and operational reporting.  Competence in data reporting and MI production.   Commitment to colleague wellbeing and engagement.   Organisational skills to manage multiple tasks and priorities.   Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Other Ai Matches

Service Center Representative Applicants are expected to have a solid experience in handling Job related tasks
Building Surveyor - South East Applicants are expected to have a solid experience in handling Job related tasks
Adjuster Sr Applicants are expected to have a solid experience in handling Job related tasks
Medewerker Incasso Applicants are expected to have a solid experience in handling Job related tasks
Disability Representative Sr Applicants are expected to have a solid experience in handling Job related tasks
Sr. Risk Services Consultant | Safety Programs| Remote in CA Applicants are expected to have a solid experience in handling Job related tasks
Contents Evaluator Associate Applicants are expected to have a solid experience in handling Job related tasks
Vocational Specialist Applicants are expected to have a solid experience in handling Job related tasks
National General Adjuster - Southwest Region Applicants are expected to have a solid experience in handling Job related tasks
Workers Compensation Claims Associate | Rancho Cordova, CA (In-office) Applicants are expected to have a solid experience in handling CA (In-office) related tasks
Technical & Audit Manager Applicants are expected to have a solid experience in handling Job related tasks
Rec Marine Adjuster Applicants are expected to have a solid experience in handling Job related tasks
Data Analyst Sr Applicants are expected to have a solid experience in handling Job related tasks
Sr. Adjuster - Multiline Applicants are expected to have a solid experience in handling Job related tasks
Claims Team Lead (Supervisor) - Workers Compensation | Hybrid - Brea, CA Applicants are expected to have a solid experience in handling CA related tasks
Claims Adjuster - Liability (Local to Atlanta, GA - GL & Auto exp required) Applicants are expected to have a solid experience in handling GA - GL & Auto exp required) related tasks
Associate Director – Specialist Agricultural Adjusting Applicants are expected to have a solid experience in handling Job related tasks
Service Center Representative- Blue Ash| Cincinnati, OH (In-Office ) 12pm -8pm or 3pm-11pm shift with rotating Saturdays 10am-6pm (Open) Applicants are expected to have a solid experience in handling OH (In-Office ) 12pm -8pm or 3pm-11pm shift with rotating Saturdays 10am-6pm (Open) related tasks
Staff Field Auto Appraiser: Open to NY, PA, CO, MN Applicants are expected to have a solid experience in handling PA, CO, MN related tasks
Juriste RCE (Responsabilité Civile Entreprises) - F/H Applicants are expected to have a solid experience in handling Job related tasks
Liability Claims Representative | Dedicated Client | East Coast Jurisdictions | Licensing Preferred Applicants are expected to have a solid experience in handling Job related tasks
Expert d’Assurance Construction (H/F) Applicants are expected to have a solid experience in handling Job related tasks
Expert environmental specialty services Applicants are expected to have a solid experience in handling Job related tasks