FNOL Agent (Motor Team) job opportunity at Sedgwick.

Home Jobs In Ireland Tag: Job FNOL Agent (Motor Team) position at Sedgwick


DateMore Than 30 Days Ago bot
Sedgwick FNOL Agent (Motor Team)
Experience: General
Pattern: full-time
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degreeGeneral
loacation IE-Dublin, Ireland
loacation IE-Dublin....Ireland

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance FNOL Agent (Motor Team) Key roles   This position is within the Motor Claims Team and will include the triage (filtering claims), registration and allocation of motor claims notifications received. It will also include administration support to the motor claims handling teams, as and when required .       Specific responsibilities (including but not limited to)   Under the overall direction of the Manager/Team Leader and working in collaboration with claim support colleagues and fellow motor claims handlers (as appropriate) the Agent’s responsibilities may include:   First Contact with Insured/ Claimant/Third Party ( predominately over the phone and some paper notifications)   Capturing all claim details accurately and ask probing questions where necessary    Triage and assessment of claim notification   Data Entry /case allocation /information collation   Active engagement to promote network aligned services to benefit Customer and their experience   Sending instructions to aligned service providers    Liaison with internal experts for technical advice   Issuing relevant documentation to the insured   Direct broker engagement particularly in respect of Commercial Fleet policies   Ensuring high quality data input to minimise re-entry or update   Processing (including where appropriate scanning ) and timely action of mail and claim related documentation    System and data integrity, ensuring full records are kept regarding claims management   Engage with a mentor to assist in career development and progression   General administration duties including generating claims settlements and raising bordereaux     Qualifications/skills   APA qualification is a must-have for this role IT literacy including database usage   Highly motivated, proactive and with excellent influential skills to influence both internally and externally   Possess excellent communication skills, both written and verbal   Possess a high level of organisational skills and problem-solving ability    Have proven team- working skills and the ability to see the "big picture"   Possess an ability to maintain focus, control and positivity under pressure   Experience   A basic knowledge of Motor Claims classifications or Motor Policies and processes a distinct advantage, the successful candidate will have worked previously in a fast-paced environment, with a demonstrable ability to be flexible, able to adapt to changing requirements and willing to learn.    Must have experience working in a pressurised environment with deadlines with a full understanding of market agreements / developments and quantum    Benefits of working for Sedgwick in Ireland   Bike to Work Scheme   Tax Saver Travel Scheme   Discounted onsite Gym Membership (Dublin 4)   Discounted onsite Montessori (Dublin 4)   EAP – Employee Assistance Programme    Life Cover   PHI – Permanent Health Insurance   Exams & Professional Membership Fees   Professional and personal development opportunities     Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers . This role is classified as a Controlled function ( CF 5 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.     Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

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