Senior Customer Service Advisor job opportunity at Sedgwick.

Home Jobs In United Kingdom Tag: Job Senior Customer Service Advisor position at Sedgwick


DateMore Than 30 Days Ago bot
Sedgwick Senior Customer Service Advisor
Experience: General
Pattern: full-time
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loacation UK Home Worker, United Kingdom
loacation UK Home Worker....United Kingdom

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Senior Customer Service Advisor Job Location: UK - Remote Job Type: Permanent  Remuneration: Competitive salary taking into account skills, experience and qualifications  Join Sedgwick as a Senior Customer Service Advisor – Deliver Exceptional Service and Lead by Example in a Dynamic, Home-Based Role. Join us as a Senior Customer Service Advisor and become the go-to expert for complex customer queries. You’ll deliver outstanding service across calls and emails, resolve issues quickly, and ensure every interaction reflects our brand values. Beyond handling queries, you’ll mentor junior advisors, share best practices, and help drive team success. Fluent in English and Spanish, you’ll bring strong communication skills, attention to detail, and problem-solving ability to a fast-paced, dynamic environment. If you’re passionate about customer experience and ready to lead by example, this is your chance to make an impact. The skills you will have when you apply: Bilingual proficiency – Fluent in English and Spanish (written and oral). Customer service expertise – Strong ability to deliver exceptional service and resolve complex queries. Attention to detail – Accurate data entry and ability to maintain quality standards. Multitasking ability – Comfortable managing high volumes of calls and emails simultaneously. Problem-solving skills – Advanced capability to resolve issues and de-escalate challenging situations. Technical proficiency – Skilled in using Office 365 and related tools. Previous experience – Proven background in customer service roles. Educational standard – GCSE level or equivalent qualification. Interpersonal skills – Excellent communication and relationship-building abilities. Team collaboration – Ability to work effectively in a busy team environment. Leadership qualities – Experience mentoring and supporting peers. What we’ll give you for this role: Remuneration & more   Competitive salary taking into account skills, experience and qualifications  A Self Invested Personal Pension Scheme (SIPP)  Holiday allowance of 25 days plus bank holidays  Flexible working from our office or your home  Health & support   Private healthcare plan (including pre-existing conditions)  Life assurance  Group Income Protection    Employee assistance programme for employee wellbeing    Other benefits   Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan , wellbeing and digital GP applications Discounts on various products and services  This isn't just a position, it's a pivotal role in shaping our industry  At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.  You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.  Next steps for you:  Think we'd be a great match? Apply now – we want to hear from you.   If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.   Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.       After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). #LI-REMOTE Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

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