Production Coordinator job opportunity at Logitech.

Home Jobs In Taiwan Tag: Job Production Coordinator position at Logitech


DateMore Than 30 Days Ago bot
Logitech Production Coordinator
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation Hsinchu, Taiwan, Taiwan
loacation Hsinchu, Taiwa..........Taiwan

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. Department: Customer Experience / Repairs Location: [Hsinchu, Taiwan, In office] Reports To: Director of Operations Employment Type: Full-Time Position Overview: We are seeking a proactive and detail-driven Production Coordinator to lead and optimize the post-sale service experience for our custom in-ear monitor (CIEM) customers. The primary goal of this role is to reduce the current repair turnaround time from 10 business days to 5 business days , while maintaining exceptional product quality and customer satisfaction. As the Production Coordinator , you will own the repair pipeline, identify process inefficiencies, implement workflow improvements, and collaborate cross-functionally with production, customer service, and quality assurance teams to deliver timely, high-quality repairs. Overview of Role: Repair Scheduling/ Planning  Production Planning/ Scheduling Procurement  Contract Manufacturer Audits Equipment CM audit  Develop production redundancy  Key Responsibilities: Analyze and Audit: Map the current repair process and identify bottlenecks, inefficiencies, and quality-control redundancies. Reduce Turnaround Time: Implement data-driven strategies to reduce the average repair/ production time from 10 to 5 business days without sacrificing quality or accuracy. Workflow Optimization: Redesign internal service workflows, including intake, diagnostics, communication, and shipping processes. Team Coordination: Work closely with production teams, customer service representatives, and production leads to ensure timely execution and resource alignment. Data & KPIs: Develop and track key performance indicators (KPIs) such as repair lead times, repeat repair rates, and customer satisfaction scores (CSAT). Customer Advocacy: Serve as a voice of the customer by translating feedback into actionable service improvements. Technology Integration: Identify and implement software or tools to streamline repair tracking, communication, and updates. Documentation & Training: Establish SOPs, documentation, and internal training for service-related workflows and continuous improvement initiatives. Develop: Create a network of global repair centers Qualifications: 3–5 years of experience in service operations, repair logistics,production scheduling/ planning, or similar roles; audio or electronics industry preferred. Strong project management and process improvement skills (Lean, Six Sigma, or similar methodologies a plus). Excellent communication, coordination, and leadership skills. Proficient with CRM, ERP, or ticketing systems (e.g., Oracle) Familiarity with custom in-ear monitors or consumer audio products is a strong plus. Success Metrics : Reduce average repair turnaround time from 10 business days to 5 . Achieve a service NPS score of 75 Implement and document a streamlined repair workflow with measurable checkpoints. Increase first-time repair accuracy and reduce repeat service incidents. Develop NTI repair template Develop a network of decentralized repair centers locally around the world /104 #LI-KS1   Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.

Other Ai Matches

Workplace Experience Specialist Applicants are expected to have a solid experience in handling Job related tasks
Sr. Mechancial Design Engineer Applicants are expected to have a solid experience in handling Job related tasks
Key Account Manager (Austria) Applicants are expected to have a solid experience in handling Job related tasks
Chemistry Lab supervisor Applicants are expected to have a solid experience in handling Job related tasks
Test and Validation Engineer - Python Automation Applicants are expected to have a solid experience in handling Job related tasks
Channel Account Manager Applicants are expected to have a solid experience in handling Job related tasks
Opérateur en informatique Apprentice Applicants are expected to have a solid experience in handling Job related tasks
Federal Account Manager Applicants are expected to have a solid experience in handling Job related tasks
Expert Android Framework & API Engineer Applicants are expected to have a solid experience in handling Job related tasks
People Partner - EMEA/AMR Region Applicants are expected to have a solid experience in handling Job related tasks
PWS IMC Sr. Manager, GCN Applicants are expected to have a solid experience in handling GCN related tasks
Technical Project Manager-Sustainability ( 1year contract) Applicants are expected to have a solid experience in handling Job related tasks
Expert Android System Software Engineer (AOSP) Applicants are expected to have a solid experience in handling Job related tasks
Technical Support Representative Applicants are expected to have a solid experience in handling Job related tasks
Renewable Energy Manager Applicants are expected to have a solid experience in handling Job related tasks
Order Fulfillment Senior Analyst [Kinaxis] Applicants are expected to have a solid experience in handling Job related tasks
Expert Electrical Engineer Applicants are expected to have a solid experience in handling Job related tasks
Global Product Manager, G Software Applicants are expected to have a solid experience in handling G Software related tasks
Global Digital Innovation Excellence Manager Applicants are expected to have a solid experience in handling Job related tasks
Product Manager Applicants are expected to have a solid experience in handling Job related tasks
Douyin Bussiness Sr. Manager Applicants are expected to have a solid experience in handling Job related tasks
Expert/Principal AI/ML Engineer, Video (R&D) Applicants are expected to have a solid experience in handling Video (R&D) related tasks
Sr. SDT EE Engineer Applicants are expected to have a solid experience in handling Job related tasks