IT Support Technician (Local Technology Coordinator) job opportunity at Sedgwick.

Home Jobs In Ireland Tag: Job IT Support Technician (Local Technology Coordinator) position at Sedgwick


DateMore Than 30 Days Ago bot
Sedgwick IT Support Technician (Local Technology Coordinator)
Experience: 3-years
Pattern: full-time
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degreeDiploma
loacation IE-Dublin, Ireland
loacation IE-Dublin....Ireland

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance IT Support Technician (Local Technology Coordinator) Role: IT Support Technician (Local Technology Coordinator) Location: Dublin, Ireland Reports To : IT Manager – EMEA Service Desk & Depot Operations Skills Snapshot: Hands‑on IT support for employees (hardware & software troubleshooting) Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) support Windows device setup, configuration, and maintenance Hardware lifecycle management (procurement, deployment, ITAD) Endpoint management tools (Microsoft Intune / Endpoint Manager) ITIL framework knowledge (incident, problem, change management) Strong organisational and communication skills Customer‑focused, service‑oriented approach Pro-active attitude and willing to learn more About the Role We are seeking an IT Support Technician (Local Technology Coordinator) to serve as the primary on‑site technology contact primarily for our Irish offices, but also other EU offices. This role combines hardware asset management with hands‑on IT support for employees, ensuring reliable, secure, and efficient technology services across the region. Key Responsibilities Provide first‑line and second‑line IT support for Sedgwick employees. Troubleshoot hardware, software, account access, MFA, VPN, and connectivity issues. Support Microsoft 365 applications and collaboration tools. Maintain accurate inventory of laptops, desktops, mobile devices, and peripherals. Oversee procurement, deployment, maintenance, upgrades, and secure disposal (ITAD). Prepare and configure new devices to company standards. Coordinate hardware rollouts, refresh cycles, and migrations. Ensure compliance with corporate security standards (encryption, antivirus, patching). Produce reports on hardware status and refresh needs. Document troubleshooting guides and vendor contacts. Other assigned duties given by central IT. Qualifications & Skills Diploma or degree in IT, Computer Science, or related field (or equivalent experience). 2/3+ years in IT support, asset management, or technology coordination. Strong knowledge of Windows hardware setup and troubleshooting. Familiarity with Microsoft Intune / Endpoint Manager. Proficiency in Microsoft 365 applications. Understanding of ITIL processes (incident, problem, change management). Excellent organisational and communication skills. Ability to work independently and manage multiple priorities.] Benefits of working for Sedgwick in Ireland   Bike to Work Scheme  Tax Saver Travel Scheme  Discounted onsite Gym Membership (Dublin 4)  Discounted onsite Montessori (Dublin 4)  EAP – Employee Assistance Programme   Life Cover  PHI – Permanent Health Insurance  Exams & Professional Membership Fees  Professional and personal development opportunities  Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

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