Customer Service Associate 2 (German Bilingual) job opportunity at Abbott.

Home Jobs In Philippines Tag: Job Customer Service Associate 2 (German Bilingual) position at Abbott


DateMore Than 30 Days Ago bot
Abbott Customer Service Associate 2 (German Bilingual)
Experience: 3-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation Philippines - Taguig City, Philippines
loacation Philippines - ..........Philippines

      JOB DESCRIPTION: Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The position of Customer Service Associate 2 is located in our office at Manila, Philippines.  This role is responsible for a variety of sales and customer support activities by providing product and service information, resolving service inquiries and problems for internal and external customers. Key Areas of Accountability: Responsible for all facets of assigned account management including, but not limited to, order fulfillment, open order management, service issues and resolution, while acting as primary liaison between customers and other areas of business. Review and maintain open orders to quickly resolve delivery blocks, billing blocks, and incomplete order status, etc.  Provide accurate documentation of all delays and changes made to an order. Ensure customer satisfaction by answering incoming/outbound calls and emails in a friendly, engaged and enthusiastic manner. Review and respond to all emails with professionalism, accurate information and timely follow up. Properly document customer interactions by recording details of inquiries, complaints, and comments as well as actions taken. Utilize all resources to resolve any issues or potential concerns regarding a customer, product or system. Obtain knowledge of businesses processes to resolve proactively and seek assistance from the leadership team as necessary. Understand and review Credits & Return Goods Authorizations, and Debits. Take note of concerns received from customers and liaise to Support Team or Specialists for resolution. Work with Domestic Customer Service Management in identifying and documenting areas of process changes or improvement. Work with Distribution Centers, supply chain and sales as needed to manage customer expectations and ensure order fulfillment requirements are met.   Maintain required knowledge of all Abbott Systems including SAP, Esker, Agile, Metro, and SharePoint to accurately provide information to all inquiries and follow business guidelines. Execute applicable Quality System processes. Support Sarbanes-Oxley (SOX) compliance. Other duties as assigned. Job Specification Must be proficient in MS Office including Excel, Word and Outlook Must have good keyboarding and typing skills Must have customer service experience, preferably on phone support/tasks Must be able to multi-task and meet deadlines Must be able to work independently and on a team. Must be willing to work night shift Knowledge & Experience: Minimum 2-3 year(s) experience in a related field required. Knowledge of SAP or ERP applications preferred. Fluency in the German Language. Competencies required: Functional/Technical Skills. Problem Solving. Time Management and Priority Setting. Drive for Results. Written and Oral Communications Customer Focus. Professionalism. Minimum Qualification: Must possess at least College/Bachelor’s Degree required.       The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.       JOB FAMILY: Customer Service       DIVISION: RMDx Rapid and Molecular Diagnostics          LOCATION: Philippines > Taguig City : Five/Neo Building       ADDITIONAL LOCATIONS:       WORK SHIFT: Standard       TRAVEL: Not specified       MEDICAL SURVEILLANCE: Not Applicable       SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)                  

Other Ai Matches

Clinical Specialist, CRM - Pittsburgh, PA Applicants are expected to have a solid experience in handling CRM - Pittsburgh, PA related tasks
Werkstudent Financial Planning (m/w/d) Applicants are expected to have a solid experience in handling Job related tasks
Capital Equipment & Service Sales Operations Specialist (m/f/d) Elektrophysiologie Applicants are expected to have a solid experience in handling Job related tasks
Senior Scientist - Microscopy and Surface Characterization Applicants are expected to have a solid experience in handling Job related tasks
National Key Account Lead - Hospital Channel- Nutrition Division Applicants are expected to have a solid experience in handling Job related tasks
Marketing Analyst Applicants are expected to have a solid experience in handling Job related tasks
Encargado de Bodega - Droguería Novasalud Applicants are expected to have a solid experience in handling Job related tasks
Assistant Brand Manager - Ethical Applicants are expected to have a solid experience in handling Job related tasks
Key Account Manager - Thrombis - Indore Applicants are expected to have a solid experience in handling Job related tasks
Hospital Sales Representative - Point of Care Diagnostics - Tacoma/Portland Applicants are expected to have a solid experience in handling Job related tasks
2026 Summer Engineering Co-Op Applicants are expected to have a solid experience in handling Job related tasks
Technical Sales Specialist - Digital Applicants are expected to have a solid experience in handling Job related tasks
＜CRM事業部＞Sales Rep ,東北エリア（仙台拠点） Applicants are expected to have a solid experience in handling 東北エリア（仙台拠点） related tasks
Project Manager Applicants are expected to have a solid experience in handling Job related tasks
Senior Counsel, Global Privacy and Cybersecurity Applicants are expected to have a solid experience in handling Global Privacy and Cybersecurity related tasks
Key Accounts Manager - Thrombis - Pondicherry Applicants are expected to have a solid experience in handling Job related tasks
Digital Marketing Specialist (m/w/d) - Befristet auf 2 Jahre Applicants are expected to have a solid experience in handling Job related tasks
HBO/WO-stage: Incident-meldingen automatisering & data-analyse binnen EHS (Zwolle) Applicants are expected to have a solid experience in handling Job related tasks
Banco de Currículos - Qualidade (Sistema da Qualidade, Microbiologia e Calibração) - Divisão de Doenças Estruturais do Coração/Manufatura (SH-M) - Belo Horizonte/MG Applicants are expected to have a solid experience in handling Microbiologia e Calibração) - Divisão de Doenças Estruturais do Coração/Manufatura (SH-M) - Belo Horizonte/MG related tasks
Category Manager Applicants are expected to have a solid experience in handling Job related tasks
Manager SH Field Inventory Applicants are expected to have a solid experience in handling Job related tasks
Therapy Business Manager || GI Optima || Jaipur Applicants are expected to have a solid experience in handling Job related tasks
Integrated Business Planning (IBP) Senior Specialist Applicants are expected to have a solid experience in handling Job related tasks