Customer Services Advisor job opportunity at Abbott.

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DateMore Than 30 Days Ago bot
Abbott Customer Services Advisor
Experience: General
Pattern: full-time
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degreeAssociate
loacation United Kingdom - Abingdon, United Kingdom
loacation United Kingdom..........United Kingdom

      JOB DESCRIPTION: At Abbott Toxicology, a part of Abbott’s Diagnostics family of businesses. We bring together dedicated experts and advanced technologies to support toxicology testing   services   across a wide range of industry sectors   globally . Delivering critical insights that aid in the detection, treatment, and management of substance use and exposure. Our mission is to provide reliable,   timely , and actionable information that supports safer and healthier outcomes for individuals and communities.     As a   Customer Services   Advisor , you will be at the forefront of delivering outstanding customer experience in a dynamic and fast-paced environment. Your primary focus will be to ensure that every customer interaction is handled with the utmost care and professionalism, embodying our "Right First Time" approach. You will work within a talented team dedicated to exceeding customer expectations, resolving issues promptly, and providing   accurate   information. Your ability to make quick decisions and solve problems efficiently will be crucial in   maintaining   high levels   of customer satisfaction and loyalty.     This job description will be reviewed periodically and is subject to change by management.     RESPONSIBILITIES:     This position follows a rotating shift schedule, working Monday to Friday   from either   6:00am to 2:00pm or 2:00pm to 10:00pm. In addition, the role includes on-call responsibilities outside of standard working hours   Manage   our   priority response services, including Emergency Call-Out and Chemist-on-Call.    Process customer orders, track shipments, and manage   any returns .   Managing   and responding to   customer enquiries   from various channels   in   a timely , professional, and   caring   manner   from a wide range of international customers .   Completing general administrative tasks associated   with   delivering our services.    Always ensure compliance with regulatory and internal standards .   Any other duties as assigned to support the overall objectives of the team and organisation .     BASIC QUALIFICATIONS | EDUCATION:     Educated to degree level or equivalent work experience.    Previous experience in a customer service or contact centre environment (preferred but not essential).   Strong communication skills ,   both written and verbal.   Confident using technology and customer service systems.   Ability to stay calm under pressure and manage multiple tasks effectively.   A genuine passion for helping people and solving problems.   Good working knowledge of Microsoft applications    Experience in Salesforce and Sage is   advantageous     COMPETENCIES:   Customer Obsessed :   You will focus on delivering exceptional service promptly, always prioritising customer needs and exceeding their expectations.   Pioneering :   Continually   seek to i mprove processes to enhance customer   exeprience , collaborating with the   wider business.    Achiving :   Communicat e   effectively to ensure customers receive timely and accurate information .   Caring :   Support   our   customers and colleagues to achieve positive outcomes, considering the impact of actions and decisions on all stakeholders.   Enduring : Champion, i mplement and maintain processes that ensure long-term success and growth of the customer base.     An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.     We provide reasonable adjustments to qualified individuals with disabilities. To request a reasonable adjustment, please speak to your line manager or HR contact.             The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.       JOB FAMILY: Customer Service       DIVISION: TOX ARDx Toxicology          LOCATION: United Kingdom > Abingdon : 21 Blacklands Way       ADDITIONAL LOCATIONS:       WORK SHIFT: Standard       TRAVEL: Not specified       MEDICAL SURVEILLANCE: Not Applicable       SIGNIFICANT WORK ACTIVITIES: Not Applicable                  

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