Technical Product Support Engineer II job opportunity at Abbott.

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DateMore Than 30 Days Ago bot
Abbott Technical Product Support Engineer II
Experience: 13-years
Pattern: full-time
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degreeAssociate
loacation China - Hangzhou, China
loacation China - Hangzh..........China

      JOB DESCRIPTION: Main Purpose of the Role Summarize the main purpose of the role Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships. Main Responsibilities List the main responsibilities this role regularly performs. Communicate with customers and clients (via email, phone, or online discussion boards) to answer their enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services (for example IT hardware and software products, financial services, health services). Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases. Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry. Education Education Level ： Associates Degree (± 13 years) Experience / Background Experience： Minimum 1 year       The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.       JOB FAMILY: Support Services       DIVISION: ID Infectious Disease          LOCATION: China > Hangzhou : #198 12th Street, Hangzhou Economic & Technological Development Area       ADDITIONAL LOCATIONS:       WORK SHIFT: Standard       TRAVEL: Not specified       MEDICAL SURVEILLANCE: Not Applicable       SIGNIFICANT WORK ACTIVITIES: Not Applicable                  

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