Technical Services Supervisor job opportunity at Abbott.

Home Jobs In Japan Tag: Job Technical Services Supervisor position at Abbott


DateMore Than 30 Days Ago bot
Abbott Technical Services Supervisor
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeDiploma
loacation Japan - Shinjuku, Japan
loacation Japan - Shinju..........Japan

      JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. The Opportunity The Technical Support Supervisor is responsible for coordinating and executing day-to-day operations of a Complaint Intake/Technical services team that supports assigned markets in relation to technical complaint handling and resolution. The role is responsible for managing the Technical Support team, coaching and developing a team-based culture, driving complaint regulatory compliance, managing change and improvement initiatives. Establishing, communicating and implementing plans to ensure that Abbott global strategic imperatives are achieved in all areas . What You’ll Do Responsible for day to day people management of the team; Support employee training, Handle interpersonal conflicts, Build Company culture & manage deadlines. Responsible to Monitor & Measure team performance to ensure business needs are meet. Responsible to provide feedback on an employee’s performance, help to develop an employee’s skills where needed, and address performance problems. Responsible for implementing strategies that team members use to achieve a goal, delegating tasks based on each member’s strengths and skills and offering the training necessary to complete certain tasks. Responsible for inspiring and motivating team members with regular encouragement & providing individualized coaching when needed. Foster teamwork and provide development opportunities and performance feedback.. Responsible for identifying and managing both self-emotions and the emotions of the people you interact with in day to day activity while also demonstrating the ability to be an active listener. Organize the workload for the team and ensure the right resources are available and trained to the highest standard.   Actively increase technical and soft skill  ability to support organization's goals, and objectives.  Daily Operations management to meet business needs   Staffing i.e.: holiday requests, shift rotation, team motivation, team meetings, etc.  Management of Email and Phone systems to ensure a balanced workload, timely action by team & escalation of any business risks to Leadership    Identify escalations to Senior leadership with business risk identified.   Responsible to ensure clear, effective & efficient communication by listening, speaking, observing and empathizing as required to meet business needs.   Identify and escalate any priority complaints to Leadership. Liaise with Key stakeholder e.g Legal Manufacturers, Commercial QA, External Customers  as required.    Drive continuous improvement on process by performing process reviews into procedures and other documentation needed for the enhancement of processes and systems.  Perform all job duties in accordance with relevant policies: Abbott policies & regulatory compliance Partner with the QA/RA function to ensure adherence to the Quality Management System is at the core of all Technical service activities and meeting both ISO13485 and FDA 820 requirements on complaint management.  Execute applicable Quality System processes.  Perform analysis on team data to produce reports that help businesses make decisions  Review and analyse data set trends with the Technical Service team. Consider the data set trends to provide direction in terms of setting work priorities and for process enhancement. Lead solution orientated investigations of the negative trends and implementation of actions.  Ownership QI/CAPA program to ensure the effective and timely closure of corrective actions. Evolution of the implemented corrective and preventive actions against trends to assess effectiveness of the same.  Lead third party supplier and drive adherence to established KPI  Responsible for hiring and promotion of employees   Responsible to main team budgets. E.g. Lunches, team activities, dept assets.    In coordination with trainers, ensure that the highest levels of training are delivered and measured. Maintain and grow personal knowledge and skills, technical and/or product knowledge within the team.  Provide Subject Matter Expert support for internal and external audits of the Technical Services and Complaint Intake functions.  Lead new product launch activities and ensure Technical Service readiness  Work cross functionally with other departments and functions to achieve all duties and responsibilities  Maintain appropriate records of all operational activities and ensure such records meet and exceed any audit requirements/standards.  Maintain ability to comply with business continuity plan   Other duties as assigned  Required Qualifications Minimum Qualifications: 3rd Level Certificate, Diploma or Degree in relevant discipline i.e. but not limited to Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline required. Supervisory/team lead experience within medical device industry and a minimum of 5 years’ experience required. People Skills Coaching and Feedback Motivation Communication Clarity Setting Direction Decision-making Positivity Adaptability Emotional Intelligence Time and Task Management Performance Management Management of Day-to-day Operations and team workload Dashboard management Conducting Performance Reviews Implementing PIPs Team Management Delegation Planning and Organizing Team Building Conflict Management  Talent Development Problem Solving Financial Acumen Technical Skills Technical proficiency  Process Workflow Expertise Product knowledge System and Tools proficiency Data Analytics and Reporting  Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.       The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.       JOB FAMILY: Operations Quality       DIVISION: ID Infectious Disease          LOCATION: Japan > Tokyo : 2-4-1 Nishi-Shinjuku, Shinjuku-ku       ADDITIONAL LOCATIONS:       WORK SHIFT: Standard       TRAVEL: Not specified       MEDICAL SURVEILLANCE: Not Applicable       SIGNIFICANT WORK ACTIVITIES: Not Applicable                  

Other Ai Matches

remote-jobserver Remote
Corporate Sales Executive, CPT Applicants are expected to have a solid experience in handling CPT related tasks
TA Sourcing Specialist (1-Year Contract) Applicants are expected to have a solid experience in handling Job related tasks
Sales Executive Netherlands Applicants are expected to have a solid experience in handling Job related tasks
Operator I Applicants are expected to have a solid experience in handling Job related tasks
Equipment Engineering Supervisor Applicants are expected to have a solid experience in handling Job related tasks
Senior Nutrition Sales Executive (Perak) Applicants are expected to have a solid experience in handling Job related tasks
QF DE INVESTIGACION Y DESARROLLO Applicants are expected to have a solid experience in handling Job related tasks
Senior District Sales Manager - Abbott Nutrition Division Applicants are expected to have a solid experience in handling Job related tasks
Sr. Analytical Scientist Applicants are expected to have a solid experience in handling Job related tasks
Sr. Compliance Manager Applicants are expected to have a solid experience in handling Job related tasks
Sales Specialist/ Territory Manager (m/w/d) TAVI, Großraum Berlin Applicants are expected to have a solid experience in handling Großraum Berlin related tasks
Senior Process Engineer Applicants are expected to have a solid experience in handling Job related tasks
＜バスキュラー事業部＞Product Manager Applicants are expected to have a solid experience in handling Job related tasks
Produktionsmitarbeiter (m/w/d) Applicants are expected to have a solid experience in handling Job related tasks
Pharmaceutical Representative (Karaganda) Applicants are expected to have a solid experience in handling Job related tasks
Therapy Business Manager-GI Maxima -Indore Applicants are expected to have a solid experience in handling Job related tasks
Lab Technician, Sampling (2nd Shift, Tues - Sat) - Sturgis, MI Plant Applicants are expected to have a solid experience in handling Sampling (2nd Shift, Tues - Sat) - Sturgis, MI Plant related tasks
AUXILIAR DE LABORATORIO Applicants are expected to have a solid experience in handling Job related tasks
Financial Analyst (m/f/d) Applicants are expected to have a solid experience in handling Job related tasks
Chargé(e) de Service Clients et Patients H/F Applicants are expected to have a solid experience in handling Job related tasks
＜CRM事業部＞Sales Rep, 東海エリア Applicants are expected to have a solid experience in handling 東海エリア related tasks
remote-jobserver Remote
Clinical Site Lead - Atlanta, Georgia Applicants are expected to have a solid experience in handling Georgia related tasks
Principal Clinical Specialist Applicants are expected to have a solid experience in handling Job related tasks