Technical Service Specialist job opportunity at Abbott.



DateMore Than 30 Days Ago bot
Abbott Technical Service Specialist
Experience: 13-years
Pattern: full-time
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degreeAssociate
loacation India - New Delhi, India
loacation India - New De..........India

      JOB DESCRIPTION: MAIN PURPOSE OF ROLE        Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.     MAIN RESPONSIBILITIES      Communicate with customers and clients (via email, phone, or online discussion boards) to answer their enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services (for example IT hardware and software products, financial services, health services).   Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.   Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer ’ s enquiry.     QUALIFICATIONS      Education     Associates Degree ( ±   13 years)     Experience/Background     Minimum 1 year         The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.       JOB FAMILY: Support Services       DIVISION: CRLB Core Lab          LOCATION: India > New Delhi : New Friends Colony       ADDITIONAL LOCATIONS:       WORK SHIFT: Standard       TRAVEL: Not specified       MEDICAL SURVEILLANCE: Not Applicable       SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)                  

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