Senior Specialist, Experience Researcher & Designer job opportunity at MasterCard.

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DateMore Than 30 Days Ago bot
MasterCard Senior Specialist, Experience Researcher & Designer
Experience: General
Pattern: full-time
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Experience Researcher & Designer

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loacation Pune, India, India
loacation Pune, India....India

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Experience Researcher & Designer Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to power an inclusive, digital economy by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, and strategic partnerships, we enable individuals, financial institutions, governments, and businesses to realise their full potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview Mastercard Prepaid Management Services (MPMS) delivers end-to-end prepaid card solutions across multi-currency travel money solution, corporate per diem, expenses, compensation solutions, Gift cards segments. MPMS operates a scalable, modular platform that supports a global portfolio of prepaid programs, combining innovation with operational excellence. Key Responsibilities: In this position, you will: • Drive all phases of the research, strategy, and design process—from framing the problem and defining the design target to envisioning the future state experience and validating concepts. • Develop and execute research approaches using a range of qualitative and quantitative methods, critically evaluating processes and applying statistical analysis where appropriate. • Conduct generative and evaluative research, including drafting screeners, discussion guides, and surveys; moderate in-person and remote sessions; and collaborate with third-party vendors when needed. • Apply critical thinking to synthesize findings, identify patterns and themes, and translate them into compelling insights and implications for product teams. • Natural problem solver with the ability to find simple solutions to complex problems. • Providing UX expertise to our key verticals i.e Consumer Travel, Corporate, Gift solutions. • Empathise with B2B2C, B2B customers problems and leverage user research to capture and understand real-world user needs • Participating in regular design critiques with the team • Participate in the broader Mastercard design thinking workshops, sessions • Work closely with cross functional teams (Product, Marketing, Engineering) • Guide research planning across teams, helping shape roadmaps and priorities based on user and business impact. • Collaborate on experimentation frameworks (e.g., A/B testing, usability testing, cohort analysis) and integrate UX research with data analytics to inform product and business decisions. • Ensure ethical research practices and data privacy standards are upheld across all initiatives. • Contribute to the development of research best practices and mentor team members. All About You: • Advance experience in User Experience Design preferably in a product-led or digital environment. • Strong expertise in qualitative and quantitative research methods (e.g. usability testing, interviews, surveys) and experience conducting or supporting A/B tests and experimental design. • Proficiency in any analytics tools such is preferred. • Demonstrated ability to translate complex data and research findings into clear, compelling narratives using strong oral and written communication skills. • Familiarity with Design Thinking methodologies and experience applying them in cross-functional product teams. • A strategic mindset with the ability to influence stakeholders at all levels and align research with business and customer needs. • Strong working of mobile apps, website design with best practice application including accessibility • Experience of working with Designers, Product Managers, Developers, Subject Matter Experts, and Business Analyst • Experience leading cross-functional initiatives and presenting to senior leadership. • Proven experience delivering a high standard of output in fast paced enterprise organizations. • Comfort balancing short-term delivery with long-term research planning. • Passion for understanding user behavior and turning insight into measurable outcomes. • Advanced skills in tools such as Figma, Sketch • Experienced in PowerPoint presentation tool – comfortable building design content and presentation stories. • Curious and self-motivated; acts with a sense of urgency and thrives in a fast-paced environment. • Global mindset – ability to be an effective & empathetic partner across regions/cultures. • Select and conduct appropriate user-centered design techniques throughout an iterative design process • Participate in design research activities • Implement design decisions on initiatives, heavily influenced by research findings • Leverage design best practices and patterns and create solutions in a fast paced working environment. • Produce, test, and iterate on experience artifacts, including user flows, interaction models, prototypes, wireframes, low/high fidelity sketches, and design specifications • Study and adopt the design system to deliver digital product fully aligned with Mastercard’s design standards Education: • Bachelor/ Masters degree. • Specialized experience in User Experience Design, User Interface Design, Usability, or Information Design strongly preferred Desired Qualification: • Product design, research experience in the payment, banking, or FinTech domains Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: • Abide by Mastercard’s security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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