Customer Engagement Partner (Central) job opportunity at Novartis.

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DateMore Than 30 Days Ago bot
Novartis Customer Engagement Partner (Central)
Experience: 4-years
Pattern: full-time
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loacation Tai Chung, Taiwan
loacation Tai Chung....Taiwan

Job Description Summary #LI-Hybrid This role is based in Taichung, Taiwan. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. The Customer Engagement Partner (CEP) is a field-based role reporting directly to the Business Manager (Lead). The CEP is responsible for reinforcing in-depth understanding of the renal product by facilitating introductions to Medical Scientific Liaisons. The role involves identifying and engaging the ideal physicians to nominate the renal product for hospital listing, as well as mapping and maintaining relationships with key stakeholders involved in the process. In addition, the CEP collaborates closely with the Key Account Manager team to clarify hospital listing procedures and supports the Marketing team in preparing and submitting the required documentation.   Job Description Key Responsibilities: Maintain outstanding knowledge of IgAN disease and its complication management using Novartis learning tools. Achieve agreed customer engagement targets through face-to-face meetings based on the approved customer list. Raise awareness of the health economic benefits of IgAN treatment, including reduction in complications and improved patient outcomes. Collaborate with relevant healthcare professionals (e.g., nephrologists, emergency response teams, nurses, clinical pharmacists) to support training and optimize treatment outcomes. Partner with medical personnel to deliver a coordinated approach that helps hospitals identify and implement improvements in patient care pathways.   Work Requirements: 2–4 years of pharmaceutical sales experience, preferably in Medical Center (MC) and/or Regional Hospital (RH) accounts. Strong knowledge of the pharmaceutical industry and its evolving environment, with a proven track record of high achievement. Experience with hospital listing processes in Medical Center and Regional Hospital; self-pay experience is a plus. Excellent interpersonal communication and collaboration skills, both internally and externally. Ability to organize, prioritize, and work effectively, with a solid understanding of internal and external ethical guidelines.   Skills Desired Accountability, Account Management, Commercial Excellence, Competitive Intelligence, Compliance, Crm (Customer Relationship Management), Customer Engagement, Ethics, Healthcare Sector, Market Development, Problem Solving Skills, Process Knowledge, Revenue Growth, Selling Skills, Team Collaboration, Value Propositions

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