Customer Service Manager job opportunity at Pick n Pay.

Home Jobs In South Africa Tag: Job Customer Service Manager position at Pick n Pay


DateMore Than 30 Days Ago bot
Pick n Pay Customer Service Manager
Experience: 3-years
Pattern: full-time
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loacation Northern Region, South Africa
loacation Northern Regio..........South Africa

It's fun to work in a company where people truly BELIEVE in what they're doing! Join Our Team as a Customer Service Manager! Are you passionate about delivering exceptional customer experiences and inspiring others to do the same? We’re looking for a dynamic Customer Service Managers to lead the way in creating a store environment where service excellence, teamwork, and community impact thrives. Minimum requirements Matric (Grade 12) – required. Valid driver’s license. 2–3 years’ frontline, face-to-face customer service experience. Willingness to transfer between stores as required. What You’ll Bring Strong organisational and coordination skills High attention to detail and accuracy. Excellent communication, collaboration, and people management abilities. A proactive, solutions-driven mindset with a passion for customer satisfaction. Adaptability in a fast-paced retail environment and confidence handling multiple priorities. Proficiency in MS Office (Excel, PowerPoint, Outlook). What You Will Do Champion Customer Experience Lead by example to deliver outstanding customer service daily. Resolve customer queries and complaints with care and efficiency. Collate and analyse feedback from customers and colleagues to enhance service delivery. Maintain Store Excellence Ensure flawless execution of Store Operating Procedures (SOPs). Facilitate regular audits address any areas of non-compliance. Maintain exceptional store standards of cleanliness, safety, and presentation. Communicate and Connect Facilitate clear and consistent communication within the team and with customers. Share success stories and key updates with internal and external platforms — including the local newsletter! Develop and Empower People Coordinate and deliver customer service training that drives confidence and performance aligned with SOPs. Collaborate with management to ensure development goals are achieved. Administration & Projects Manage administrative tasks accurately and timeously. Support and lead ad-hoc projects, including the development of project plans and timelines. Lead with Purpose Drive local social responsibility initiatives that make a difference in your community. Manage administrative tasks and projects efficiently and accurately. Take ownership of your own performance and development through proactive leadership and accountability. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Discover who we are

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