Customer Service Manager job opportunity at Pick n Pay.



DateMore Than 30 Days Ago bot
Pick n Pay Customer Service Manager
Experience: 3-years
Pattern: full-time
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation Northern Region, South Africa
loacation Northern Regio..........South Africa

It's fun to work in a company where people truly BELIEVE in what they're doing! Join Our Team as a Customer Service Manager! Are you passionate about delivering exceptional customer experiences and inspiring others to do the same? We’re looking for a dynamic Customer Service Managers to lead the way in creating a store environment where service excellence, teamwork, and community impact thrives. Minimum requirements Matric (Grade 12) – required. Valid driver’s license. 2–3 years’ frontline, face-to-face customer service experience. Willingness to transfer between stores as required. What You’ll Bring Strong organisational and coordination skills High attention to detail and accuracy. Excellent communication, collaboration, and people management abilities. A proactive, solutions-driven mindset with a passion for customer satisfaction. Adaptability in a fast-paced retail environment and confidence handling multiple priorities. Proficiency in MS Office (Excel, PowerPoint, Outlook). What You Will Do Champion Customer Experience Lead by example to deliver outstanding customer service daily. Resolve customer queries and complaints with care and efficiency. Collate and analyse feedback from customers and colleagues to enhance service delivery. Maintain Store Excellence Ensure flawless execution of Store Operating Procedures (SOPs). Facilitate regular audits address any areas of non-compliance. Maintain exceptional store standards of cleanliness, safety, and presentation. Communicate and Connect Facilitate clear and consistent communication within the team and with customers. Share success stories and key updates with internal and external platforms — including the local newsletter! Develop and Empower People Coordinate and deliver customer service training that drives confidence and performance aligned with SOPs. Collaborate with management to ensure development goals are achieved. Administration & Projects Manage administrative tasks accurately and timeously. Support and lead ad-hoc projects, including the development of project plans and timelines. Lead with Purpose Drive local social responsibility initiatives that make a difference in your community. Manage administrative tasks and projects efficiently and accurately. Take ownership of your own performance and development through proactive leadership and accountability. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Discover who we are

Other Ai Matches

Manager SCP (Evergreen) Applicants are expected to have a solid experience in handling Job related tasks
Manager Bakery Applicants are expected to have a solid experience in handling Job related tasks
Learnership Wholesale & Retail Operations (NQF Level 3) Applicants are expected to have a solid experience in handling Job related tasks
Sales Associate Applicants are expected to have a solid experience in handling Job related tasks
Supply Chain Planner Applicants are expected to have a solid experience in handling Job related tasks
Baker Applicants are expected to have a solid experience in handling Job related tasks
Assistant Clothing Manager Applicants are expected to have a solid experience in handling Job related tasks
Floor Salesperson Clothing Applicants are expected to have a solid experience in handling Job related tasks
Assistant Financial Controller Applicants are expected to have a solid experience in handling Job related tasks
Report to record administrator Applicants are expected to have a solid experience in handling Job related tasks
Trainee Admin Manager Applicants are expected to have a solid experience in handling Job related tasks
Blockman Mastercut Programme Applicants are expected to have a solid experience in handling Job related tasks
Job Posting Title Checkout Assistant , Shelfpacker Wine, Shelfpacker Groceries, Shelfpacker General Merchandise, Shelfpacker Perishables, Shelfpacker Clothing , Warehouse/Stockroom Assistant, Service Area Assistant Bakery, Service Area Assistant Butchery, Service Area Assistant Deli, Service Area Assistant Fruit & Veg ,Service Area Assistant Cheese, Production Assistant , Blockman Applicants are expected to have a solid experience in handling Shelfpacker Wine, Shelfpacker Groceries, Shelfpacker General Merchandise, Shelfpacker Perishables, Shelfpacker Clothing , Warehouse/Stockroom Assistant, Service Area Assistant Bakery, Service Area Assistant Butchery, Service Area Assistant Deli, Service Area Assistant Fruit & Veg , Service Area Assistant Cheese, Production Assistant , Blockman related tasks
Assistant Clothing Manager Applicants are expected to have a solid experience in handling Job related tasks
Manager Clothing Store Applicants are expected to have a solid experience in handling Job related tasks
Blockman Applicants are expected to have a solid experience in handling Job related tasks
Butchery Manager Applicants are expected to have a solid experience in handling Job related tasks
Butchery Manager Applicants are expected to have a solid experience in handling Job related tasks
Functional Consultant Applicants are expected to have a solid experience in handling Job related tasks
Category Buyer Applicants are expected to have a solid experience in handling Job related tasks
Secretary Applicants are expected to have a solid experience in handling Job related tasks
Manager Liquor Store Applicants are expected to have a solid experience in handling Job related tasks
Manager Bakery Applicants are expected to have a solid experience in handling Job related tasks