Sr. Software Engineer, Backend (Search Platform) job opportunity at Dialpad, Inc..

Home Jobs In India Tag: 211 - Product Engineering Sr. Software Engineer, Backend (Search Platform) position at Dialpad, Inc.


bot
Dialpad, Inc. Sr. Software Engineer, Backend (Search Platform)
Experience: 7-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

211 - Product Engineering

Copy Link Report
degreeOND
loacation Bengaluru,, India
loacation Bengaluru,....India

About DialpadDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleDialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud-native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. Dialpad’s Analytics team owns data pipelines, multiple databases, a modular query layer, and rich FE components to deliver intuitive and powerful end-user-facing analytics experiences that allow Dialpad customers to make data-driven business decisions. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specialising in Data Engineering, Data Science, and Telephony. This position reports to the Engineering Manager, who is based in Bengaluru, and the role will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office. What you’ll do Contribute to the design, development, and maintenance of information retrieval and distributed systems. Build and optimize search engines, including indexers, analyzers, ranking, and re-ranking strategies. Work on hybrid search techniques, including dense vector manipulation, rank fusion, and reranking. Maintain and enhance highly scalable search platforms with a focus on performance and cost efficiency. Ensure high availability, reliability, and fault tolerance in search services. Collaborate with cross-functional teams to translate business requirements into technical solutions. Develop and optimize real-time distributed systems, microservices, and message-driven architectures. Implement and maintain monitoring, alerting, and performance metrics for platform reliability. Evaluate and integrate emerging technologies to improve search capabilities. Write clean, modular, and well-tested code while following best engineering practices. Participate in code reviews to ensure quality, maintainability, and scalability. Provide mentorship and technical guidance to junior engineers. Skills you’ll bring 4-7 years of experience in information retrieval or distributed systems engineering. Strong understanding of search platforms and experience maintaining search engines at scale. Deep knowledge of indexers, analyzers, field mapping, and ranking techniques. Experience with NLP/NLU within the context of information retrieval. Expertise in dense vector manipulation and optimization. Familiarity with hybrid search, rank fusion, and reranking techniques. Proficiency in Go and Python 3 (experience with Rust or TypeScript is a plus). Strong understanding of distributed systems, microservices, and message-driven architectures. Passion for real-time performance optimization and high availability. Experience with API design using Swagger, OpenAPI, or equivalent tools. Knowledge of gRPC or equivalent RPC protocols. Experience with Docker and Kubernetes for containerized deployments. Familiarity with cloud platforms (GCP preferred, AWS/Azure optional). Hands-on experience with Infrastructure as Code tools like Terraform or Ansible. Knowledge of CI/CD frameworks and continuous delivery practices. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.  Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Other Ai Matches

Sr. Motion Designer Applicants are expected to have a solid experience in handling 465 - Marketing Design related tasks
HR Manager Applicants are expected to have a solid experience in handling 630 - People Ops related tasks
Sr. Customer Success Specialist Applicants are expected to have a solid experience in handling 140 - Customer Success related tasks
Analytics Engineer Applicants are expected to have a solid experience in handling 650 - Data related tasks
Director of Customer Success, Strategic Accounts Applicants are expected to have a solid experience in handling 140 - Customer Success related tasks
Business Strategy & Operations Manager Applicants are expected to have a solid experience in handling 211 - Product Engineering related tasks
remote-jobserver Remote
Sr. Account Executive, Enterprise Applicants are expected to have a solid experience in handling 515 - Enterprise Sales related tasks
Account Executive, Mid-Market Applicants are expected to have a solid experience in handling 530 - MidMarket Sales related tasks
Sr. Account Executive, Enterprise Applicants are expected to have a solid experience in handling 515 - Enterprise Sales related tasks
Onboarding Specialist Applicants are expected to have a solid experience in handling 152 - Customer Onboarding related tasks
Sr. Account Executive Applicants are expected to have a solid experience in handling 530 - MidMarket Sales related tasks
remote-jobserver Remote
Sr. Account Executive, Enterprise Applicants are expected to have a solid experience in handling 515 - Enterprise Sales related tasks
Sr. AI Deployment Manager Applicants are expected to have a solid experience in handling 150 - Professional Services related tasks
Sr. AI Deployment Engineer Applicants are expected to have a solid experience in handling 150 - Professional Services related tasks
Sales Account Executive II Applicants are expected to have a solid experience in handling 580 - VSB Sales related tasks
Sr. Software Engineer, Backend (Messaging) Applicants are expected to have a solid experience in handling 211 - Product Engineering related tasks
Sr. Brand Designer Applicants are expected to have a solid experience in handling 465 - Marketing Design related tasks
Account Executive, Commercial Applicants are expected to have a solid experience in handling 535 - SMB Sales related tasks
remote-jobserver Remote
Sr. Account Executive, Enterprise Applicants are expected to have a solid experience in handling 515 - Enterprise Sales related tasks
Project Manager, Partner Professional Services Applicants are expected to have a solid experience in handling 150 - Professional Services related tasks
Sr. Manager, Revenue Accounting Applicants are expected to have a solid experience in handling 610 - Accounting related tasks
HR Manager Applicants are expected to have a solid experience in handling 630 - People Ops related tasks
Account Executive, Commercial Applicants are expected to have a solid experience in handling 535 - SMB Sales related tasks