Customer Success Manager (m/f/d) job opportunity at Superchat.

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Superchat Customer Success Manager (m/f/d)
Experience: 2-years
Pattern: full-time
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Customer Success

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loacation Berlin, Berlin,, Germany
loacation Berlin, Berlin..........Germany

At Superchat, we’re reimagining how businesses communicate with their customers. Our mission is simple: Communicating with a business should be as easy and natural as talking to a friend. Superchat is growing rapidly, and there are plenty of exciting projects ahead. We’re looking for you to join our team! 🚀 Your responsibilities: You develop a deep technical understanding of our product and become a key point of contact for our customers throughout the entire customer lifecycle You take ownership and support our customers from onboarding onwards, helping them use Superchat successfully and solve challenges together You address our customers’ needs with empathy and expertise, advising them on new features, product updates, and how to achieve their goals with Superchat You gain a strong understanding of how customers use our product, actively collect feedback, and proactively contribute to the further development of our software You collaborate on cross-team projects that take our customer experience to the next level About you: You have 1-2 years of experience in Customer Success, Sales, Account Management, or a similar role, and you’re excited to work in the SaaS environment You have strong English skills (native or near-native), both written and spoken. German skills are a plus You bring a strong curiosity for tech and enjoy exploring new tools and systems You work in a structured manner, take a high level of ownership, and stand out through strong organisational skills You’re highly motivated to take Superchat to the next level, driving impact, taking ownership, and contributing to long-term success You have strong critical thinking skills that enable you to analyze complex situations and make well-founded decisions quickly and effectively Your Benefits: 26 days of paid vacation + 2 additional days off for Christmas and New Year’s Eve Your choice between an Urban Sports Club/John Reed membership or public transport tickets/dance subscription Regular company and team events An annual personal development budget of €500 for things like conferences, courses, books, career coaching, etc. An inclusive and exciting start-up culture that enables rapid professional and personal growth A beautiful office in the heart of Berlin (Prenzlauer Berg) with free snacks, drinks, and top-tier equipment Superchat was founded in 2020 in Berlin by Yilmaz and Mika. With over 7,500 business customers, we are on a strong growth trajectory. Backed by a Series A funding round of 15.6 million USD, we are supported by leading investors such as Blossom Capital and 468 Capital. We offer a comprehensive messaging suite for businesses that unifies all communication channels (WhatsApp, Instagram, Facebook, and many more) into a single platform. This enables our customers to easily send newsletters, build customer relationships, and sell products and services. We firmly believe that diversity makes companies better. We welcome all applicants - regardless of gender, background, nationality, or religion. Feel free to send us your application! By submitting your application, you agree to our privacy policy.  We look forward to your application! 🙂

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