Customer Support Help Desk (m/f/d) - CATEGORIE PROTETTE L.68/99 job opportunity at AutoScout24.

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AutoScout24 Customer Support Help Desk (m/f/d) - CATEGORIE PROTETTE L.68/99
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Pattern: full-time
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Customer Support / Operations

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degreeDiploma
loacation Padua (), Italy
loacation Padua ()....Italy

Customer Support Help Desk – Padova AutoScout24, leader europeo nel Digital Automotive, sta cercando un* Customer Support Help Desk da inserire full-time nel team di assistenza clienti presso la sede di Padova. Se hai una mente tecnica, ami risolvere problemi e ti piace lavorare a stretto contatto con clienti e colleghi, questa è l’opportunità giusta per te! La posizione è aperta anche a candidat* appartenenti alle categorie protette (L.68/99 art.1-3 e art.18).* Cosa farai nel tuo ruolo Farai parte di un team energico e orientato al cliente, con l’obiettivo di offrire supporto tecnico di alto livello a dealer e utenti privati. Le tue attività includeranno: Gestione delle richieste inbound e outbound, con focus sulla diagnosi e risoluzione dei problemi tecnici. Supporto su piattaforme digitali, strumenti interni e integrazioni software. Conduzione di sessioni di training tecnico-operativo per i clienti. Collaborazione con i team di prodotto e sviluppo per la gestione di problematiche complesse. Produzione di report su performance, incidenti risolti e aree di miglioramento. Gestione delle chiamate in entrata con approccio consulenziale e orientato alla soluzione. Chi stiamo cercando Una persona con background tecnico e forte orientamento al cliente, capace di unire competenze analitiche e relazionali. Ecco cosa ci piacerebbe trovare: Diploma tecnico o laurea in ambito informatico, ingegneristico o simili. 1–2 anni di esperienza in ruoli di supporto tecnico o customer service. Familiarità con ambienti digitali, CRM e conoscenze base di HTML/API (plus). Ottima conoscenza del pacchetto Office, in particolare Excel. Inglese a livello B1 o superiore. Comunicazione efficace, precisione e autonomia. Spirito di squadra e voglia di collaborare con diversi team. Cosa offriamo Buoni pasto Formazione continua Orario: lun–ven 9:00–13:00 / 14:00–18:00 Ambiente innovativo, solido e orientato alla crescita Un team che valorizza competenze tecniche e impatto sul cliente Vuoi far parte di un’azienda che sta trasformando il mondo dell’automotive digitale?Candidati ora e aiutaci a offrire un’esperienza eccellente ai nostri clienti!  

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