Integration Specialist job opportunity at Podium, Inc..

Home Jobs In Pakistan Tag: Customer Success Integration Specialist position at Podium, Inc.


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Podium, Inc. Integration Specialist
Experience: 1-years
Pattern: full-time
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Customer Success

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loacation Lahore,, Pakistan
loacation Lahore,....Pakistan

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.The Product Integrations Specialist is a critical player in a program that is key to our long-term success. We need someone who can coordinate the setup of direct connections between Podium and a client's customer management or order management system.  What you'll be doing:  You will coordinate standard and custom integration projects for Podium and our clients while delivering a world-class customer experience for them.  You will be comfortable configuring software settings and managing a work queue with a large number of requests. You will work directly with customers to fulfill integration requests. Meetings will be conducted via Zoom, and you will also communicate via call, text, and email. You will support Onboarding Specialists. The integrations you complete are key components in the overall success plan for the clients they manage. You will solve integration issues. Technical and process issues may arise during the initial integration or as dependent platforms change. You will troubleshoot and solve these problems. You will serve as an integrations expert across Podium and share customer needs for automations to continually improve the integrations we offer. You will maintain high-quality documentation of the integrations that we set up. What you should have:  MUST SPEAK ENGLISH FLUENTLY Must be geographically based in Lahore, Pakistan Must be available to work onsite at our Lahore office location 1+ years of experience working in a Saas environment Experience working through API and FTP integrations Experience working with Salesforce and Tray.io (or similar) preferred Demonstrated over-achievement in managing a large work queue Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization You will also need to be the type of person who: Constantly invents new and better ways to get things done. Is accountable to others. Your projects will be part of a larger client engagement. Earns the trust of your colleagues by always keeping your commitments. Keep your key stakeholders informed on the progress being made in setting up integrations. Focuses on results. What you do has a clear purpose, and you will not be satisfied until you achieve your planned outcomes. What you should know: Must be available to work onsite at our Lahore office during standard US business hours Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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