Product Operations Manager job opportunity at Pomelo Care.

Home Jobs In United States Of America Tag: Engineering, Product and Data Product Operations Manager position at Pomelo Care


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Pomelo Care Product Operations Manager
Experience: 5-years
Pattern: full-time
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Engineering, Product and Data

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United States Of America

About us Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system.Role Description Your North Star: empower the product and technical organizations at Pomelo to help mothers have healthy babies You’ll need to be a jack of all trades and willing to help with anything operational that allows us to scale our product and our business, and be excited to work on anything ranging from high-level planning (e.g., how do we scale the way we provide support to our users), to tactical day-to-day workflows (e.g., training for a rollout for a new product feature). Specifically, you will: Become an expert in all of Pomelo’s products, and help define business processes that surround them.  Serve as a thought and execution partner to our technical functions including engineering, product, design, and data science. Collaborate with our clinical, clinical operations, market operations, and other teams to understand their operational needs and help improve their processes with product or technical support. This may include providing product education or documentation when needed. Execute and continuously improve processes leading up to feature launch to ensure a successful launch, as well as provide ongoing support of our product and patients. Who you are 5+ years professional experience in digital product operations, or similar operational experience working closely with a technical team on a digital product Passionate about the problem Pomelo is trying to tackle Scrappy and able to build operational processes from 0, but also have the vision to know how to scale them when needed Comfortable scoping and tackling ambiguous problems Comfortable learning about and working across different technical systems Willing to roll up your sleeves and tackle any operational challenges, no matter how big or small Excited to work cross-functionally across technical and non-technical stakeholders, including folks who do not have as much product knowledge or expertise as yourself A strong communicator who can quickly understand the needs of different audiences and adapt communication appropriately Strong analytical and problem-solving skills: SQL experience is preferred, but at a minimum you’re comfortable working with spreadsheets and pivot tables. Bonus points if you have any of the following Experience at a startup, especially during a period of rapid growth Experience working in healthcare or health tech Ability to code in at least 1 programming language Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $110,000-$140,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com  to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

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