VP, Customer Success job opportunity at Algolia, Inc..

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Algolia, Inc. VP, Customer Success
Experience: 15-years
Pattern: Remote
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Customer Care

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loacation Remote -, United States Of America
loacation Remote -....United States Of America

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.At Algolia, we are passionate about our customers and the outcomes they achieve with our platform. We’re searching for a Vice President of Customer Success to lead our global Customer Success organization and shape the future of how Algolia delivers value to customers around the world. This is a high-impact role responsible for strategy, operations, leadership, and global customer outcomes. You will oversee global CSM teams across the Americas, EMEA, and APAC, drive cross-functional alignment with Sales, Services, Product, Engineering, and Support, and serve as an executive sponsor for some of Algolia’s largest and most strategic customers. You will be accountable for global retention, expansion, customer health, and the development of scalable, world-class customer success programs. We’re looking for a visionary, customer-obsessed leader with deep operational excellence, a strong strategic mindset, and extensive experience building and scaling global organizations. You bring 15+ years of SaaS customer success experience, with at least a decade in senior leadership roles managing multi-regional teams. You’re energized by building diverse, high-performing teams and thrive in an environment where you can innovate, influence, and drive change. Are you ready for the challenge? YOUR ROLE WILL CONSIST OF: Global Leadership & Organizational Strategy Provide leadership to a global Customer Success Management organization, setting the long-term vision and strategy. Lead, inspire, and scale regional CSM leaders and teams across the Americas, EMEA, and APAC. Develop a global operating model balancing consistency with regional nuance. Build a culture grounded in accountability, measurable impact, and customer-centricity. Driving Worldwide Customer Outcomes Be responsible for global retention, Net Revenue Retention (NRR), and customer health metrics. Act as executive sponsor for top strategic global customers. Define global programs that drive customer maturity, product adoption, and measurable ROI. Oversee customer journey frameworks ensuring seamless experiences across lifecycle stages.  Cross-Functional Alignment & Strategic Influence Partner with global Sales leadership on account strategies, renewal and expansion priorities. Work with Product & Engineering to deliver structured customer insights for roadmap decisions. Collaborate across Support, Customer Solutions, and Services for an integrated customer experience. Represent customer perspectives at leadership level. Operational Excellence at Scale Establish global KPIs, forecasting models, playbooks, and operating rhythms. Lead global workforce planning, hiring, and leadership development. Oversee escalations worldwide ensuring rapid, customer-centric resolutions. Analyze churn and renewal trends across markets to continuously refine global strategy. YOU MIGHT BE A FIT IF YOU HAVE: 15+ years of experience in Customer Success, Account Management, or related SaaS leadership roles. 10+ years leading global teams and leaders of leaders. Demonstrated ability to scale organizations across multiple regions (AMER and EMEA) Experience supporting enterprise customers with complex, API-driven products  Strong executive communication, influence, and relationship-building skills. Deep operational expertise, including forecasting and KPI design. Fluency in English; additional languages are highly valued  Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. The annual total cash compensation range (base salary and commission) for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.Remote US: On-Target Earnings Pay Range$294,500 - $345,000 USD FLEXIBLE WORKPLACE STRATEGY: Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.  We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule. WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. TRUST - Willingness to trust our co-workers and to take ownership. CANDOR - Ability to receive and give constructive feedback. CARE - Genuine care about other team members, our clients and the decisions we make in the company. HUMILITY - Aptitude for learning from others, putting ego aside. We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background. IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind: Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page. All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information. We’ll never ask for payments, purchases, or financial details during the hiring process. READY TO APPLY? If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!

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