Team Lead, Alert Review, Fraud, UK job opportunity at Tide Platform Limited.

Home Jobs In India Tag: UK/ Europe Region Team Lead, Alert Review, Fraud, UK position at Tide Platform Limited


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Tide Platform Limited Team Lead, Alert Review, Fraud, UK
Experience: 4-years
Pattern: full-time
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UK/ Europe Region

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loacation , Hyderabad, India
loacation , Hyderabad....India

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. AOBUT THE TEAM  Here at Tide, we are seeking a highly skilled and experienced Team Leader to oversee our Transaction Monitoring team in our first line of defence with experience in transaction monitoring within the banking payments space, with a deep understanding of fraud detection, compliance, and risk management. This role requires strong leadership skills, along with a deep understanding of fraud prevention, risk management, and compliance within the payments ecosystem. Your team will be responsible for the monitoring of the transaction and behaviours across our customer base, ensuring we put our genuine members first, whilst spotting and investigating potentially suspicious activity. This role is a key element of our team, so we’re looking for someone who is a passionate investigator, possesses good knowledge on fraud and transaction monitoring, who will help reduce risk to tide, and let our members get back to doing what they love. ABOUT THE ROLE  Lead and manage a team of up to 12 Fraud Analysts, providing guidance, support, and mentorship. Oversee workflow and workload, ensuring efficient distribution and completion of tasks, including managing 24/7 shift patterns. Maintain high standards of quality, ensuring team members consistently achieve 95% or above in QA/QC checks. Serve as a Subject Matter Expert, staying abreast of evolving fraud threats, risks, and control measures. Ensure adherence to Tide’s policies and procedures, complying with FCA requirements. Represent the team in meetings with internal and external stakeholders, including auditors. Make informed, regulation-based decisions and clearly articulate the rationale behind them. Manage team resources effectively through capacity planning, prioritization, and work allocation. Identify and implement process improvements to enhance control and efficiency. Recruit, develop, and retain talented staff, fostering a high level of professionalism. Conduct regular performance management and provide constructive feedback to team members. WHAT WE ARE LOOKING FOR You have 4+ years of experience managing or providing supervisory support to Fraud  analystsH You have specifically worked in an environment related to fraud  prevention You have excellent verbal, written, and interpersonal communication skills in English You must be self-motivator and self-starter You are focused on regulations and risks Tide would face.  You possess exceptional listening and analytical skill You are able to multitask and successfully operate in a fast paced, team environment  You must adapt well to change and successfully set and adjust priorities as needed WHAT YOU WILL GET IN RETURN Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy, our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get: 25 days paid annual leave Extended maternity and paternity leave covered by the company Additional health and dental insurance L&D budget  Snacks, light food, drinks in the office Mental wellbeing platform Flexible working - please note you will have to visit the Hyderabad office during high-level leadership visits. You will be notified about that at least 2 weeks in advance. TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.  While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: Tide does not charge any fees at any stage of the recruitment process. All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. Communication from Tide will only come from an official @tide.co email address. Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.coYour safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

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