Risk and Fraud Officer job opportunity at Alma.

Home Jobs In France Tag: Customer Operations Risk and Fraud Officer position at Alma


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Alma Risk and Fraud Officer
Experience: 5-years
Pattern: full-time
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Customer Operations

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loacation Lille, Nord,, France
loacation Lille, Nord,....France

Who are we? At Alma, we are convinced that trade must be well balanced to be sustainable. Because finance has a key role in business, our mission is to put it back in its rightful place : at the service of merchants and consumers! That’s why we create financial products that empower merchants to sell more, and help consumers purchase better products while never encouraging them to get over-indebted. Our tech solutions are accessible to all, easy to implement, and that eliminate purchase friction. For merchants, our installment and deferred payment solutions are excellent ways of increasing customers' loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk. For consumers, the purchase experience is enhanced (4.8/5 on Trustpilot) and Alma helps them handle their budget easily. They pay later, Alma pays the merchants right away. We are the leader in France, on track to win the European market in the (very) powerful Buy Now Pay Later (BNPL) industry, as we’re now processing payments in 10 European countries. Over the past 5 years, more than 22,000 active merchants have chosen Alma to be their innovative BNPL solution, and we have served over 8 million consumers. The team has grown from 2 to 300+ people, we raised a €115M series C early 2022 to help us accelerate further and Alma is already part of the French Tech 120 ranking of the most promising French technology companies. And that's only the beginning. What are we looking for? Collective intelligence is the driving force behind Alma: we are looking for open-minded, curious, and ambitious people who want to actively participate in this exponential growth. To continue to deliver an optimal purchasing experience and absolute ease of use, all teams at Alma (Tech, Product, Sales, Operations, Data, Risk, Finance, Compliance, Legal, Marketing, and People) will strengthen their staff to maintain the highest standards of quality and trust while pushing these innovations at Alma’s pace. Good to know In addition to Alma’s values (see “Our values” tab), resulting from a collective exercise of introspection, there are other great reasons to join them: Their offices are located in the 10th arrondissement of Paris and at Euratechnologie in Lille, in bright new premises. Fireside chats are organized every month with guest speakers such as CEOs, athletes, artists, and public figures. Alma finances 100% of the health insurance (Kenko contract) for you and your family and provides you with meal vouchers (Swile). Alma has developed a "Sustainable Mobility Package" (Forfait Mobilité Durable). You will benefit from a budget of €518,40 per calendar year for your home-to-work transportation. Fresh fruits are available every Monday and Wednesday. And once a month, it’s team drinks!   🎯 About the position The position is based in Lille. Our working policy allows 2 days of remote work. You might be required to work on weekend if needed (twice a quarter). The Operations team is responsible for setting up and managing the processes to provide merchants and customers with the best buy now pay later experience, and to handle the risk and fraud operations. Practically, this means : Supporting customers and merchants: we are there to accompany them when they are using Alma, and their feedbacks allow us to improve the product; Managing debt collection actions from start to finish: our role is to reduce the late and default rates to guarantee the company's margin; Looking after new merchants during the on-boarding process and ensuring that they are able to install the Alma solution as quickly and as easily as possible; Continuously improving customer scoring (both automated and manual scoring), to allow a maximum of users to pay without friction whilst minimising fraud and losses from bad debt; Thwarting fraud attempts from both merchants and customers on a daily basis. Investigate in line with procedures impacted by legal and regulatory LCB-FT regulations. In this high-growth environment, monitoring the activity and behavior of merchants and Customers we work with is crucial in reducing our financial and reputational risk. You will have the following responsibilities: Analyze payments to ensure they comply with Alma's general terms and conditions of use, Manage alerts for unusual behavior, risk of default, or fraudulent situations. Detect false documents as part of KYC and KYB management, Detecting patterns of fraud in connection with the AML CFT Conduct in-depth research into consumer payments when there is a suspicion of fraud. Monitor payment activity by analyzing sales volumes, default rates, and other indicators relevant to detecting fraud attempts. Establish reports to identify fraud patterns and continuously improve our control processes. Communicate with stakeholders on risk management issues, including Customer Operations, Consumer Operations, the Fraud & Risk Team, and P&E. Be the point of contact for any risk-related subjects for our consumers during the different lifecycle stages of our products.   🤝 About you Alma is the right fit for you if : You are rigorous and can show good investigation skills when analysing files; You have an interest in the following areas (with or without work experience): e-commerce, fintech, tech, the fight against fraud. You always follow things through to the end : no detail escapes your attention and no subject or issue is left aside; You have an analytical approach, but you also know how to be autonomous and are capable of taking decisions without always having all the relevant information to hand; You’re comfortable with uncertainty and able to find the right way to work in a changing environment; You have good writing skills and the ability to communicate with clients in French and English; If you wish to join a company and have a very strong impact, then Alma is the right place for you !   🚀 About the recruitment process First Selection on CV Discovery call Online test and business case Interview with team leads/experts and business case debrief Team Fit with operations team members  

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