Business Process Agent job opportunity at Nas Company.

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Nas Company Business Process Agent
Experience: General
Pattern: full-time
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Nas.IO

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degreeGeneral
Philippines

Job Title: Business Process Agent Team: Support Operations Location: Remote / Hybrid Reports to: Shift Leads / Workforce Manager   About Nas.io Nas.io is building Shopify for the AI era: a platform that helps net-new entrepreneurs find customers and sell online. We’re an AI-first business platform used by 16,000+ entrepreneurs, growing rapidly month over month, and we scaled revenue 5× in 2025. Backed by leading Silicon Valley VCs and based in Singapore, we’re entering a critical scale phase.    Role Overview We’re hiring Business Process Agents to handle manual operational workflows such as approvals, sorting, and uploads. This role exists to offload operational work from the Support team, especially around Magic Suite approvals, so support can stay focused on customers. You’ll work behind the scenes to keep processes moving smoothly, accurately, and on time. Key Responsibilities Execute manual processes including approvals, sorting, uploads, and checks Follow defined workflows and SOPs with high accuracy Flag issues, gaps, or unclear steps in existing processes Suggest improvements to make processes faster or cleaner Maintain clear records of work completed Create and submit daily status reports summarizing tasks handled and progress made Escalate edge cases or blockers when needed Core Competencies 1. Process Execution Accuracy Ability to follow defined workflows and complete manual tasks accurately and consistently. Executing approvals, sorting, and uploads according to SOPs Following steps without deviation or shortcuts Maintaining consistent output quality 2. Attention to Detail Ability to identify errors, missing information, or inconsistencies before work progresses. Verifying required fields, files, and criteria Catching mistakes prior to submission or approval Maintaining accurate records 3. Operational Judgment & Curiosity Ability to recognize unclear situations, ask questions, and escalate rather than make assumptions. Identifying edge cases Knowing when to pause vs proceed Seeking clarification to prevent errors 4. Process Improvement Awareness Ability to spot inefficiencies and suggest practical improvements based on hands-on experience. Identifying bottlenecks or repetitive issues Sharing improvement ideas with the manager Supporting refinement of existing workflows 5. Work Documentation & Reporting Ability to clearly summarize completed work and provide visibility into progress and blockers. Creating daily status reports Tracking task volume and completion Communicating issues clearly and promptly
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