Patient Navigator job opportunity at Strive Health.

Home Jobs In United States Of America Tag: Membership Growth Patient Navigator position at Strive Health


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Strive Health Patient Navigator
Experience: 5-years
Pattern: full-time
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Membership Growth

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degreeAssociate
loacation Cincinnati, OH, United States Of America
loacation Cincinnati, OH....United States Of America

What We Strive For  At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference.  Benefits & Perks  Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits. Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.  Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources. Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves. Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.  What You’ll Do  The Patient Navigator is responsible for supporting Strive’s care team to keep patients engaged with our complete care program specifically designed for people with kidney conditions. While most of your patient interactions will come by phone, there will be opportunities to meet patients face to face at their office visits or in their home. Success is measured by scheduling patients for program appointments which will occur through building strong relationships, being an educational resource, and helping navigate questions. This position reports to the Manager, Patient Growth.   The Day to Day  Proactively outreach to both current and prospective patients via phone to educate them on the care services available to them and enroll them within an assigned geographic area  Build trusting, long-term relationships with patients and appropriately educate on the requirements to enroll with Strive  Meet or exceed daily outreach expectations towards outbound calls, connections, and enrollments  Present yourself as an educational and empathetic resource to potential patients about our care model that is intentionally built for them  Build key internal relationships to escalate patient support needs  Visit with patients in-person, when possible, at home or during medical visits with the goal of scheduling a future visit; travel will be required to key markets within your territory   Face-to-face patient outreach which can include; at home door knocking, at their clinic visits with primary care or specialists, at events or other in-person engagement opportunities as needed Meet with partner nephrologists and practice staff to build credibility of Strive, earn the right to meet patients at their locations  Maintain up-to-date client information in customer relationship management (CRM) tool (i.e., Salesforce)   Maintain long-term relationships with patients (even after enrollment) to positively support patient retention and satisfaction   Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities    Minimum Qualifications  High School Diploma  5+ years combined education or experience including working with customers or patients in a professional setting  Efficient and reliable transportation, including an active driver’s license, allowing for the ability to travel across an assigned region to meet patient needs. Locations may include offices, clinics, and patient homes.  Provides in-person patient care which may include standing, sitting, walking, pushing, pulling, and lifting.  Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.  Business travel required up to 80%, some overnights    Preferred Qualifications  Bachelor’s Degree in Business Administration or related  Sales background preferred.  Experience with promoting and selling primary care or other healthcare related services to high needs populations preferred  Experience in healthcare, specifically educating patients on care models or insurance plans preferred  Community health experience preferred.  Proficient PC skills   Proficient computer skills.  About You  Entrepreneurial and positive attitude.  Effective and authentic interpersonal skills.  Healthy and competitive drive to succeed.  Empathy for the burden of kidney disease.    Annual Salary Range: $53,000 - $60,000Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com. We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means. #LI-Hybrid

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