Driver Support Representative job opportunity at Via Transportation.

Home Jobs In United States Of America Tag: Support Operations Driver Support Representative position at Via Transportation


bot
Via Transportation Driver Support Representative
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Support Operations

Copy Link Report
degreeOND
loacation Fort Worth, TX, United States Of America
loacation Fort Worth, TX....United States Of America

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As an Dispatcher, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs. **This is an in-person position. You will be working from our office in Fort Worth, TX. Shift will be Monday to Friday + one weekend day** What You'll Do: Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation Build strong cross-functional relationships across various Via teams and offices and external partners Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email. Effectively prioritize live operational issues and take action based on the information received Leverage knowledge of Via products and services to make ad hoc decisions with little guidance Who You Are: Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively Ownership mentality: take full responsibility for delivering great service to driver-partners Proactive: able to think ahead and anticipate to prevent problems before they start An empathetic and effective communicator: you excel at active listening and collaboration Comfortable with ambiguity: make thoughtful choices between imperfect options Maintain a solution-oriented mindset: persistent, creative, and cool under pressure Observant and keen to improve: if something’s not working, you come up with a better way An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $19.00/hour Shifts available: Mon to Fri + 1 weekend day, 5am - 1:30pm Mon to Fri + 1 weekend day, 12pm - 8:30pm Mon to Fri + 1 weekend day, 4pm - 12:30am We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching. Successful completion of a drug test is necessary for employment We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.  We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves. Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via. Ready to join the ride?  Via is an equal opportunity employer.

Other Ai Matches

Strategy & Operations Associate, City Performance Applicants are expected to have a solid experience in handling Operations related tasks
Expansion Associate Principal Applicants are expected to have a solid experience in handling Expansion related tasks
Senior Stock Plan Administrator Applicants are expected to have a solid experience in handling People Operations related tasks
Road Supervisor Applicants are expected to have a solid experience in handling Field Operations related tasks
Partner Solutions and Operations Associate Applicants are expected to have a solid experience in handling Sales related tasks
Ride Plan & Dispatch Lead Applicants are expected to have a solid experience in handling Operations related tasks
Director of Business Development, Western US Applicants are expected to have a solid experience in handling Templates related tasks
Partner Success Principal, Eastern US Applicants are expected to have a solid experience in handling Partnerships related tasks
Fleet Manager - Working Student (German-speaking) Applicants are expected to have a solid experience in handling Vehicle Operations related tasks
Strategic Business Development Principal, DACH Applicants are expected to have a solid experience in handling Partnerships related tasks
Field Operations Manager Applicants are expected to have a solid experience in handling Field Operations related tasks
Strategy & Operations Principal, Vehicle Operations Applicants are expected to have a solid experience in handling Operations related tasks
Field Operations Manager Applicants are expected to have a solid experience in handling Field Operations related tasks
Staff Software Engineer Applicants are expected to have a solid experience in handling Engineering related tasks
Ride Plan Optimizer Applicants are expected to have a solid experience in handling Operations related tasks
Expansion and Launch Operations Principal Applicants are expected to have a solid experience in handling Expansion related tasks
General Manager Applicants are expected to have a solid experience in handling TaaS Operations related tasks
remote-jobserver Remote
HR Operations Assistant Applicants are expected to have a solid experience in handling People Operations related tasks
Safety Manager Applicants are expected to have a solid experience in handling Field Operations related tasks
Strategic Business Development Principal, Western US Applicants are expected to have a solid experience in handling Partnerships related tasks
Strategy & Operations Associate Principal, Vehicle Operations Applicants are expected to have a solid experience in handling Operations related tasks
Designer - Via, Remix, Citymapper Applicants are expected to have a solid experience in handling Marketing related tasks
Senior Software Engineer, Routing Applicants are expected to have a solid experience in handling Engineering related tasks