Field Operations Manager job opportunity at Via Transportation.

Home Jobs In United States Of America Tag: Field Operations Field Operations Manager position at Via Transportation


bot
Via Transportation Field Operations Manager
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Field Operations

Copy Link Report
degreeGeneral
loacation Washington, DC, United States Of America
loacation Washington, DC....United States Of America

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Field Manager on Via’s Operations team, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience. **This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.** What You’ll Do: Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation. Make informed, real-time decisions about fleet, driver supply, compliance, , rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service. Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service. Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements. Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience. Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life. Who You Are: Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work. Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through. Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen. Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences. Mission driven, motivated by expanding access to transportation and improving how communities move. Based in the Washington, DC area, ready to be onsite 4–5 days a week.  Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $70,000 - $80,000 / per year.  We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?  Via is an equal opportunity employer.

Other Ai Matches

Field Operations Manager Applicants are expected to have a solid experience in handling Field Operations related tasks
Field Operations Manager (German-speaking) Applicants are expected to have a solid experience in handling Field Operations related tasks
General Manager Applicants are expected to have a solid experience in handling TaaS Operations related tasks
HR Business Partner Applicants are expected to have a solid experience in handling People Operations related tasks
Recruiting Coordinator Applicants are expected to have a solid experience in handling People Operations related tasks
Paratransit Driver Applicants are expected to have a solid experience in handling Driver Operations related tasks
Digital Content Associate Applicants are expected to have a solid experience in handling Marketing related tasks
remote-jobserver Remote
Customer Service Representative (German-speaking) Applicants are expected to have a solid experience in handling Support Operations related tasks
Head of Product, Rider and Driver Apps Applicants are expected to have a solid experience in handling Product related tasks
remote-jobserver Remote
Customer Service Representative (German-speaking) Applicants are expected to have a solid experience in handling Support Operations related tasks
Director of Engineering, Mobile Applicants are expected to have a solid experience in handling Mobile Engineering related tasks
Backend Engineer- Routing Data Applicants are expected to have a solid experience in handling Engineering related tasks
remote-jobserver Remote
Customer Service Representative (German-speaking) Applicants are expected to have a solid experience in handling Support Operations related tasks
Field Operations Manager Applicants are expected to have a solid experience in handling Field Operations related tasks
Field Operations Manager (m/w/d) Applicants are expected to have a solid experience in handling Field Operations related tasks
VP, Sales Applicants are expected to have a solid experience in handling Partnerships related tasks
remote-jobserver Remote
Customer Service Representative (German-speaking) Applicants are expected to have a solid experience in handling Support Operations related tasks
General Manager Applicants are expected to have a solid experience in handling TaaS Operations related tasks
Partner Success Associate Principal Applicants are expected to have a solid experience in handling Partnerships related tasks
Field Operations Manager, Student Transit Applicants are expected to have a solid experience in handling Field Operations related tasks
Director of Engineering (Citymapper) Applicants are expected to have a solid experience in handling Engineering related tasks
Senior Backend Engineer Applicants are expected to have a solid experience in handling Engineering related tasks
Product Support and Operations Specialist Applicants are expected to have a solid experience in handling Delivery related tasks