Global Business Director - Beauty job opportunity at Oliver Agency.

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Oliver Agency Global Business Director - Beauty
Experience: 10-years
Pattern: full-time
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Client Services/Account Management

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loacation London, England,, United Kingdom
loacation London, Englan..........United Kingdom

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role:  Global Business Director Location: Central London, (3 days a week from our London offices) Position Overview:  An accomplished agency client leader is sought to direct a Global AI Programme. As Business Director, you will lead the strategic execution of this transformational global initiative while nurturing senior client relationships and ensuring financial performance. This position requires a leader who can balance client partnership, programme governance, commercial acumen, and the operational understanding needed to identify opportunities and deliver seamlessly globally.  The Role:  Reporting to the Global Managing Director, you'll join the Senior Leadership Team with direct accountability for a Global Account leveraging AI at its heart. This strategic position requires a commercially astute client leader who can:  Lead the Global Programme end-to-end, from strategic planning through to implementation and evolution  Partner with senior global leadership and C-suite clients to align objectives with business priorities  Nurture and develop key client relationships, serving as a trusted advisor on the client's business  Understand delivery capabilities with AI, enabling you to identify growth opportunities and optimise value  Drive integration of specialist capabilities and Gen AI solutions across the global network  Lead cross-functional governance through Central Hub structures, establishing standards for AI implementation, creative excellence, and collaborative frameworks  Ensure programme and financial performance while balancing global consistency with market needs  Key Responsibilities:  Programme Leadership:  Own the strategic roadmap and execution of the programme  Establish governance, KPIs, and success metrics aligned to business outcomes  Lead cross-functional teams across multiple geographies  Manage risks, dependencies, and escalation protocols  Drive continuous innovation within the framework  Report performance and insights to senior leadership  Client Relationship Management:  Interface with C-suite leadership and senior global clients managing portfolios of £10M+  Build and maintain trusted advisory relationships with CMO-level stakeholders  Understand evolving client needs and translate them into deliverables  Monitor client satisfaction and proactively address concerns  Facilitate alignment between client expectations and capabilities  Identify opportunities to expand scope and value within existing client relationships  Champion client success stories and account impact  Financial & Commercial Acumen:  Maintain financial accountability for performance and profitability  Understand pricing models, resource costs, and margin implications  Identify commercial opportunities within the existing body of work  Develop business cases for account expansion or evolution  Analyze financial data to inform strategic decisions  Balance investment in innovation with commercial sustainability  Strategic Oversight of Delivery:  Maintain operational understanding of how work is delivered across markets  Partner with operational leads to ensure quality, efficiency, and client satisfaction  Identify opportunities for capability enhancement or process improvement  Understand delivery across creative and digital channels including:  Online and offline creative design  Integrated campaigns  Social media strategy  E-commerce services  Influencer marketing  POSM (Point of Sale Materials)  Marketing technology and AI solutions  Facilitate integration between market leads and specialist group companies  Champion implementation of market-leading Gen AI solutions  Team Leadership:  Foster a high-performance, collaborative culture across global teams  Lead teams through transformation and change initiatives  Promote knowledge sharing and best practice adoption across the network  Contribute to global strategic initiatives beyond the scope  Required Experience:  10+ years in senior client services and programme management  Proven track record leading complex, multi-market accounts or managing large-scale client relationships  FMCG or consumer goods industry experience partnering with global senior stakeholders  Strong financial acumen with demonstrated ability to manage P&L or programme budgets  Experience implementing AI or emerging technology solutions at scale  Understanding of creative and digital production across multiple channels  Background in integrated marketing and agency/in-house creative environments  Proficiency with agency tools, business intelligence platforms, and presentation software  Key Attributes:  Strategic thinking combined with commercial and client service mindset  Strong financial acumen and ability to connect outcomes to business value  Exceptional relationship building and executive communication skills  Consultative approach with ability to identify opportunities and unarticulated needs  Collaborative leadership style with strong influencing and facilitation skills  Operational curiosity with ability to understand delivery without micromanaging  Resilient and adaptable in fast-paced, matrixed environments  Passion for innovation, particularly in AI and creative technology    Req ID: 15962 LI-KA1 #LI-Hybrid #LI-DirectorOur values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

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