Entitlements Analyst job opportunity at AlphaSense.

Home Jobs In Same As Address Tag: Revenue Operations Entitlements Analyst position at AlphaSense


bot
AlphaSense Entitlements Analyst
Experience: General
Pattern: full-time
Walk In
apply Apply Now
Salary:
Status:

Revenue Operations

Copy Link Report
degreeGeneral
Hiring inbound within Pune

About AlphaSense:  The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with over 1,300 people across the globe and offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com.  About the Team: The Content Authorization team manages the end-to-end process of setting up our customers with access to broker research and other specialized content. The Entitlement Analyst liaises between our customers, our sales team, and our strategic content partners (who provide access to broker research content to our customers). At our core, we are a dynamic team of highly productive people who are passionate about providing support and thrive in a rapidly changing environment. About the Role: We are looking for a passionate, driven and accomplished Entitlement Analyst to join our growing India team. This is an opportunity to join a high-growth company, and enable an award-winning product that is rapidly getting adopted across international markets. In this role, you will actively support our global sales teams with Content Authorization requests and provide them superior customer experience. As an Entitlement Analyst, you will be responsible to collaborate with sales teams, broker partners, and customers to resolve their concerns in a professional manner. Who you are: A customer-focused individual, who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls. Demonstrate exceptional organizational skills and attention to detail. Provide comprehensive information/updates to the sales teams. Resolve customer complaints and queries. Provide new employees with training sessions to enhance their skills. Offer exceptional customer service and satisfaction. Follow up with customers for any further information. Maintain a healthy relationship with the sales teams. Have an ability to execute, act tactically and write effectively. Have a desire to learn and absorb information to make connections and drive productivity. Possess strong analytical, critical thinking, and problem-solving abilities. A team player and enjoy building strong cross-group working relationships. Proficient in Microsoft Office Suites (especially in Excel) Salesforce or any CRM tools experience is a plus. What You’ll Do: Process the Content Authorization requests submitted by sales teams by following SOPs. Collaborate with the sales teams and broker partners to gather the required information. Resolve customers’ queries and concerns. Track the progress of the submitted Content Authorization requests. Track communication in our CRM for transparency and auditability of casework Focus on improving customer satisfaction by delivering timely, accurate, and quality services. Suggest process and system enhancements to increase efficiency. Assist with special projects as assigned. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Other Ai Matches

Analyst, Customer & Product Support Applicants are expected to have a solid experience in handling Customer Success related tasks
Senior Analytics Engineer Applicants are expected to have a solid experience in handling Corporate Services, Technology, & Security related tasks
Regional Account Executive, Strategic Sales Applicants are expected to have a solid experience in handling Corporate Sales related tasks
Join AlphaSense India Talent Community Applicants are expected to have a solid experience in handling Talent Communities related tasks
Analyst, Customer & Product Support Applicants are expected to have a solid experience in handling Customer Success related tasks
remote-jobserver Remote
Senior Product Manager - AI Workflows (Hedge Funds) Applicants are expected to have a solid experience in handling Product related tasks
Principal AI Platform Engineer Applicants are expected to have a solid experience in handling Engineering related tasks
remote-jobserver Remote
Product Manager, M&A Transactions and Valuations Applicants are expected to have a solid experience in handling Content related tasks
Pre-Sales Consultant, Chinese/Mandarin Speaker Applicants are expected to have a solid experience in handling Pre & Post Sales related tasks
remote-jobserver Remote
Compliance Surveillance Analyst Applicants are expected to have a solid experience in handling Compliance related tasks
Analyst Development Representative Applicants are expected to have a solid experience in handling Expert Insights related tasks
Senior Software Engineer Applicants are expected to have a solid experience in handling Engineering related tasks
Staff AI Platform Engineer Applicants are expected to have a solid experience in handling Engineering related tasks
Customer Success Manager, Financial Services Applicants are expected to have a solid experience in handling Customer Success related tasks
remote-jobserver Remote
Staff Security Investigation Analyst Applicants are expected to have a solid experience in handling Corporate Services, Technology, & Security related tasks
Senior Director of Strategic Initiatives, Global Markets Applicants are expected to have a solid experience in handling Finance related tasks
Join AlphaSense India Talent Community Applicants are expected to have a solid experience in handling Talent Communities related tasks
Associate Account Executive, Corporate Applicants are expected to have a solid experience in handling Corporate Sales related tasks
Senior Research Lead, Energy & Industrials Applicants are expected to have a solid experience in handling Expert Insights related tasks
Join AlphaSense + Tegus Waterford Talent Community Applicants are expected to have a solid experience in handling Talent Communities related tasks
Pre-Sales Consultant, Corporate Applicants are expected to have a solid experience in handling Pre & Post Sales related tasks
Order Processing Analyst Applicants are expected to have a solid experience in handling Revenue Operations related tasks
remote-jobserver Remote
Director, Strategic Sales (Corporate) Applicants are expected to have a solid experience in handling Corporate Sales related tasks